Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 99 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!

Intro And Job Overview

The Renewal Account Manager manages a portfolio of renewal accounts & contracts and is accountable to close renewal transactions on time in order to fulfill their assigned renewal quota. The individual must be extremely well-organized and detail oriented. The ideal candidate will have a minimum of 3 -5 years’ experience supporting customer relationships. They will be comfortable working in a fast-paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, and efficient.

Responsibilities And Duties

• Manage a portfolio of renewal accounts
• Prepare renewal quotes and follow up in a timely manner
• Advocate customer needs/issues cross-departmentally
• Maintain the renewal cadence of 120-day count down for all renewals
• Negotiate renewal quotes with customers during the renewal process
• Work with the Sales Team on renewals at risk
• Maintain and update renewal forecasts regularly
• Manage and maintain data for accounts, especially within Salesforce.com
• Exercise independent judgement using tact and discretion
  
  

Requirements And Qualifications

• Bachelor’s Degree preferred
• 3 - 5 years of experience in a customer service position
• Experienced with reading and interpreting complex client contracts
• Proficient in Microsoft Office
• Professional demeanor with sound organizational and interpersonal skills
• Uses discretion and maintains firm’s privacy and client confidentiality
• Works well under pressure; able to manage time effectively in an active, fast-paced environment with multiple demands, shifting priorities and deadlines
• Able to work both independently and as part of a team
• Experience in Salesforce is a plus
  
  

It is a requirement for all roles at Precisely to adhere to applicable data privacy and security laws, rules, regulations, and company policies. For more information about Precisely’s privacy practices, please see our Privacy Notice: https://www.precisely.com/legal/privacy-notice.