Europe, Middle East and AfricaJob DescriptionEurope, Middle East and Africa

Europe, Middle East and AfricaJob location: Galway or Dublin

Europe, Middle East and AfricaWhat You’ll DoEurope, Middle East and Africa

Europe, Middle East and AfricaWork involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. The ideal candidate would have a prior working knowledge of or the desire to quickly learn about Oracle Financials, Oracle Service, ITS, Imaging, GSR, the World Wide Web, internal knowledgebase, MSOffice tools and our Electronic Support Service Offerings. In addition, you will need to understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment. Bachelors's degree and prior related experience, an ideal candidate will have excellent communication skills, will have shown prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success.Europe, Middle East and Africa

Europe, Middle East and AfricaPrimary objectives:Europe, Middle East and Africa

• Respond to customer queries (technical and non-technical regarding our Hospitality Technology Solution) in a timely and accurate way, via phone, email or chatEurope, Middle East and Africa
• Identify customer needs and helps customers use specific features of our Hospitality Industry product offering (Opera Cloud product family)Europe, Middle East and Africa
• Update Oracle internal databases and systems with information about technical issues and feedback collected from customersEurope, Middle East and Africa
• Inform customers about new features and functionalitiesEurope, Middle East and Africa
• Follow up with customers to ensure their technical issues are resolvedEurope, Middle East and Africa
  
  
  

Europe, Middle East and AfricaWhat You’ll BringEurope, Middle East and Africa

• Europe, Middle East and AfricaNative/fluent in French and English written and oral communication is a mustEurope, Middle East and Africa
• Europe, Middle East and AfricaIT-related Degree or similar qualificationEurope, Middle East and Africa
• Europe, Middle East and Africa1+ year experience working in the Hospitality sector or andEurope, Middle East and Africa
• Europe, Middle East and Africa1+ year experience working in a contact centerEurope, Middle East and Africa
• Europe, Middle East and AfricaExcellent communication and problem-solving skillsEurope, Middle East and Africa
• Europe, Middle East and AfricaWilling to learn is essential as extensive on-the-job training is providedEurope, Middle East and Africa
• Europe, Middle East and AfricaAbility to use self-learning tools and online documentationEurope, Middle East and Africa
• Europe, Middle East and AfricaAvailability to work in rotational shifts including some weekends and Public HolidaysEurope, Middle East and Africa
• Europe, Middle East and AfricaAbility to work under pressure and multitaskEurope, Middle East and Africa
  
  
  

Europe, Middle East and AfricaCareer Level - IC1Europe, Middle East and Africa

Europe, Middle East and AfricaAbout UsEurope, Middle East and Africa

Europe, Middle East and AfricaAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.Europe, Middle East and Africa

Europe, Middle East and AfricaWhen everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.Europe, Middle East and Africa

Europe, Middle East and AfricaWe’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Europe, Middle East and Africa

Europe, Middle East and AfricaOracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.Europe, Middle East and Africa

Europe, Middle East and AfricaWe’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Europe, Middle East and Africa

Europe, Middle East and AfricaDisclaimer:Europe, Middle East and Africa

Europe, Middle East and AfricaOracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.Europe, Middle East and Africa

• Which includes being a United States Affirmative Action EmployerEurope, Middle East and Africa

Europe, Middle East and Africa