Europe, Middle East and AfricaAre you a passionate Technical Advisor eager to support customer experiences and grow with a purpose driven organisation?Europe, Middle East and Africa

Europe, Middle East and AfricaJoin our dynamic team at Ex Ordo where your winning attitude can make a difference in our friendly, remote-first environment!Europe, Middle East and Africa

Europe, Middle East and AfricaWe're looking for a solution-driven Technical Advisor to join our team.Europe, Middle East and Africa

Europe, Middle East and AfricaIn this role, you'll work remotely helping our customers, offering expert guidance and technical support allowing scholarly societies engage with their communities through a seamless events experience via our platform.Europe, Middle East and Africa

Europe, Middle East and AfricaWhat you do at Ex Ordo every day matters, and you bring your best attitude and commitment to every challenge.Europe, Middle East and Africa

Europe, Middle East and AfricaIf this sounds like you, we would love to hear from you!Europe, Middle East and Africa

Europe, Middle East and AfricaAbout UsEurope, Middle East and Africa

Europe, Middle East and AfricaTo date, over half a million researchers have used our software to attend in-person and virtual conferences in over 60 countries on every topic you can imagine.Europe, Middle East and Africa

Europe, Middle East and AfricaSome of the world’s smartest people still use outdated software every time they participate in a scholarly conference. We want to change this.Europe, Middle East and Africa

Europe, Middle East and AfricaEx Ordo provides workflow solutions designed specifically for the needs of scholarly events. We offer abstract management, session planning, registration, mobile app and virtual event hosting solutions and more. The key value we offer organisers are our simple but powerful workflow solutions and our excellent support & service offering.Europe, Middle East and Africa

Europe, Middle East and AfricaOur customers include the likes of the American Marketing Association and the Institute of Electrical and Electronics Engineers.Europe, Middle East and Africa

Europe, Middle East and AfricaEx Ordo imagines a future where organising a scholarly conference is easy and more accessible.Europe, Middle East and Africa

Europe, Middle East and AfricaWe are a remote first company, founded in Galway with team members across Ireland and the United Kingdom.Europe, Middle East and Africa

Europe, Middle East and AfricaAs a team, we care about winning and transparency. We are dedicated to achieving success together.Europe, Middle East and Africa

Europe, Middle East and AfricaWe're a welcoming and multi-cultural bunch who delight in supporting each other every day to do our best work.Europe, Middle East and Africa

Europe, Middle East and AfricaAbout The RoleEurope, Middle East and Africa

Europe, Middle East and AfricaOur Support Team's purpose is to provide timely, efficient, and helpful training & assistance to all of our customers, enabling them to get the most out of our platform.Europe, Middle East and Africa

Europe, Middle East and AfricaWe know that not every conference works in the same way. That's why we place a big emphasis on the support element of what we offer.Europe, Middle East and Africa

Europe, Middle East and AfricaThe Technical Advisor is a vital role within our Support Team.Europe, Middle East and Africa

Europe, Middle East and AfricaYou will be responsible for monitoring & owning the Inbox, addressing customer queries and providing assistance to our customer base.Europe, Middle East and Africa

Europe, Middle East and AfricaThese Responsibilities Also IncludeEurope, Middle East and Africa

• Europe, Middle East and AfricaManaging Customer Script Work
• Europe, Middle East and AfricaManaging Technical Support Requests
• Europe, Middle East and AfricaManaging Ex Ordo Deployments
• Europe, Middle East and AfricaTesting Product Enhancements
• Europe, Middle East and AfricaIdentify and troubleshoot technical problems, and provide timely and effective solutions to our customers
• Europe, Middle East and AfricaCommunicate technical solutions to non-technical customers in a clear and concise manner
• Europe, Middle East and AfricaReport system issues
• Europe, Middle East and AfricaDocument customer interactions and technical issues in a customer relationship management (CRM) system
• Europe, Middle East and AfricaCollaborate with other departments as needed to resolve customer issues
• Europe, Middle East and AfricaA positive, empathetic, and professional attitude towards customers and team members comes naturally
  
  

Europe, Middle East and AfricaDesirable Skills - ExperienceEurope, Middle East and Africa

• Europe, Middle East and AfricaBackground in technology, customer care or scholarly support.
• Europe, Middle East and AfricaProficiency in various programming languages and software development would be advantageous.
• Europe, Middle East and AfricaExperience with Technical Writing.
• Europe, Middle East and AfricaExcellent problem-solving and analytical skills.
• Europe, Middle East and AfricaStrong communication and interpersonal abilities.
• Europe, Middle East and AfricaAbility to work independently and as part of a team.
• Europe, Middle East and AfricaProject management skills, including the ability to prioritise tasks and manage time effectively.
  
  

Europe, Middle East and AfricaSalaryEurope, Middle East and Africa

Europe, Middle East and AfricaThis is a full time role Monday- Friday. Salary on offer is €31,000.Europe, Middle East and Africa

Europe, Middle East and AfricaBenefitsEurope, Middle East and Africa

• Europe, Middle East and AfricaWork remotely from anywhere in Ireland, UK, or at our city-centre office in Galway.
• Europe, Middle East and AfricaWe are a living wage aligned employer
• Europe, Middle East and AfricaHigh spec tech and home office setup to do your best work.
• Europe, Middle East and AfricaCompany pension scheme
• Europe, Middle East and AfricaGroup income protection scheme
• Europe, Middle East and AfricaDeath in service benefit
• Europe, Middle East and Africa36 days holidays (including public holidays)
• Europe, Middle East and Africa26 weeks maternity / 24 weeks adoptive / 6 weeks paternity leave, full pay.
• Europe, Middle East and AfricaPaid sick leave.
• Europe, Middle East and AfricaJoin our dynamic team, where a winning attitude and ambition thrive in a friendly atmosphere.
  
  

Europe, Middle East and AfricaEx Ordo is an Equal Opportunities Employer, and qualified applicants will receive consideration for employment with us without regard to gender, civil status, family status, sexual orientation, religious belief, age, disability, race, colour, nationality, ethnic or national origins, or membership of the traveller community.Europe, Middle East and AfricaEurope, Middle East and Africa