Europe, Middle East and AfricaAbout UsEurope, Middle East and Africa

Europe, Middle East and AfricaSince 2016, dbt Labs has been on a mission to help analysts create and disseminate organizational knowledge. dbt Labs pioneered the practice of analytics engineering, built the primary tool in the analytics engineering toolbox, and has been fortunate enough to see a fantastic community coalesce to help push the boundaries of the analytics engineering workflow. Today there are 30,000 companies using dbt every week, 100,000 dbt Community members, and over 4,100 dbt Cloud customers. You can learn more about our values Europe, Middle East and AfricahereEurope, Middle East and AfricaEurope, Middle East and Africa.Europe, Middle East and Africa

Europe, Middle East and AfricaAbout the role:Europe, Middle East and Africa

Europe, Middle East and AfricaCustomer support is on the very front-lines of assisting our dbt Cloud customers and we are looking for a Customer Solutions Engineer to bring on board who will be the first line of defense for our Enterprise customers. The person will play a pivotal role in impacting dbt Cloud's usage and increase retention by helping users quickly adopt dbt Cloud within their organizations.Europe, Middle East and Africa

Europe, Middle East and AfricaIn this role, you can expect to:Europe, Middle East and Africa

• Europe, Middle East and AfricaLearn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our productEurope, Middle East and Africa
• Europe, Middle East and AfricaDemonstrate care through the use of empathetic language, positivity, and inclusionEurope, Middle East and Africa
• Europe, Middle East and AfricaEngage with customers through tickets, emails, and video conferences, upholding Support SLAsEurope, Middle East and Africa
• Europe, Middle East and AfricaOwn customer issues from end to end, including troubleshooting, reproducing, and finding resolutions to all manner of customer issuesEurope, Middle East and Africa
• Europe, Middle East and AfricaActively coach and mentor other team membersEurope, Middle East and Africa
• Europe, Middle East and AfricaGain advanced knowledge in dbt Cloud architecture or administrationEurope, Middle East and Africa
• Europe, Middle East and AfricaContribute to documentation with a focus on technical accuracy, clear communication, and scalabilityEurope, Middle East and Africa
• Europe, Middle East and AfricaTake responsibility for your personal professional development, with support from managerEurope, Middle East and Africa
  
  

Europe, Middle East and AfricaYou are a good fit if you have...Europe, Middle East and Africa

• Europe, Middle East and Africa3+ years of experience troubleshooting SaaS applications, REST APIs, and SAML-based authenticationEurope, Middle East and Africa
• Europe, Middle East and AfricaAdvanced skills at least one of: dbt, SAML, git, Cloud Filesystems, Kubernetes, Cloud databases, PythonEurope, Middle East and Africa
• Europe, Middle East and AfricaExperience writing code in one of: Python, Javascript, Liquid, Jinja, or LookMLEurope, Middle East and Africa
• Europe, Middle East and AfricaThe ability to break down complex technical concepts and communicate them to stakeholders verbally and in writingEurope, Middle East and Africa
• Europe, Middle East and AfricaKnowledge of network security protocols, particularly in cloud environmentsEurope, Middle East and Africa
• Europe, Middle East and AfricaExceptional written and verbal communicationEurope, Middle East and Africa
  
  

Europe, Middle East and AfricaYou'll have an edge if you have:Europe, Middle East and Africa

• Europe, Middle East and AfricaCode review experienceEurope, Middle East and Africa
• Europe, Middle East and AfricaUnderstanding of Single Sign-On (SSO) protocols and implementationsEurope, Middle East and Africa
• Europe, Middle East and AfricaExperience with Datadog, LogicMonitor, or similar toolsEurope, Middle East and Africa
• Europe, Middle East and AfricaExperience in management tools such as like JIRA, Asana, or TrelloEurope, Middle East and Africa
• Europe, Middle East and AfricaExperience as an Incident Commander, especially in scenarios with high business impactEurope, Middle East and Africa
  
  

Europe, Middle East and AfricaBenefits:Europe, Middle East and Africa Europe, Middle East and AfricaEurope, Middle East and Africa

• Europe, Middle East and AfricaCompetitive SalaryEurope, Middle East and Africa
• Europe, Middle East and AfricaEquity StakeEurope, Middle East and Africa
• Europe, Middle East and AfricaBenefits - dbt Labs offers:Europe, Middle East and Africa
• Europe, Middle East and AfricaUnlimited vacation (and yes, we use it!)Europe, Middle East and Africa
• Europe, Middle East and AfricaExcellent healthcareEurope, Middle East and Africa
• Europe, Middle East and AfricaPaid Parental LeaveEurope, Middle East and Africa
• Europe, Middle East and AfricaWellness stipendEurope, Middle East and Africa
• Europe, Middle East and AfricaHome office stipend, and more!
• Europe, Middle East and AfricaFor employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal limitationsEurope, Middle East and Africa
  
  
Europe, Middle East and Africa(all video interviews unless accommodations are needed):Europe, Middle East and Africa

• Europe, Middle East and AfricaInterview with a Talent Acquisition Partner
• Europe, Middle East and AfricaTechnical Interview with Hiring ManagerEurope, Middle East and Africa
• Europe, Middle East and AfricaTechnical Task: Complete some follow-up reading and go through a more comprehensive technical screen where you will demonstrate your expertiseEurope, Middle East and Africa
• Europe, Middle East and AfricaTeam Interviews (1:1s) that cover the following:Europe, Middle East and Africa
• Europe, Middle East and AfricaHandling Customer Objections and Avoiding BurnoutEurope, Middle East and Africa
• Europe, Middle East and AfricaManaging High-Pressure Situations and Writing Things DownEurope, Middle East and Africa
• Europe, Middle East and AfricaFeedback and CollaborationEurope, Middle East and Africa
• Europe, Middle East and AfricaValuesEurope, Middle East and Africa
  

Europe, Middle East and AfricaWho We AreEurope, Middle East and Africa

Europe, Middle East and AfricaAt dbt Labs, we have developed strong opinions on how companies should practice analytics.Europe, Middle East and Africa

Europe, Middle East and AfricaSpecifically, we believe that:Europe, Middle East and Africa

• Europe, Middle East and AfricaCode, not graphical user interfaces, is the best abstraction to express complex analytic logicEurope, Middle East and Africa
• Europe, Middle East and AfricaData analysts should adopt similar practices and tools to software developersEurope, Middle East and Africa
• Europe, Middle East and AfricaCritical analytics infrastructure should be controlled by its users as open source softwareEurope, Middle East and Africa
• Europe, Middle East and AfricaAnalytic code itself — not just analytics tools — will increasingly be open sourceEurope, Middle East and Africa
  
  

Europe, Middle East and AfricaIt turns out that a lot of other people believe this too! Today, there are 30,000 companies using dbt every week, 100,000 dbt Community members, and 4,100 companies paying for dbt Cloud. Our customers include JetBlue, Hubspot, Vodafone New Zealand, and Dunelm. Europe, Middle East and AfricadbtEurope, Middle East and Africa is synonymous with the practice of analytics engineering, defining an entire industry. We’re backed by top investors including Andreessen Horowitz, Sequoia Capital, and Altimeter.Europe, Middle East and Africa

Europe, Middle East and Africadbt Labs is an equal opportunity employer. We're committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We feel strongly that whether or not your experience exactly fits the job description, your passion and skills will stand out and set you apart even if your career has taken some twists and turns. If you are on the fence about whether you meet our requirements, we encourage you to apply anyway! Please reach out to us directly at recruiting@Europe, Middle East and AfricaEurope, Middle East and Africadbtlabs.comEurope, Middle East and Africa if you need assistance or an accommodationEurope, Middle East and AfricaEurope, Middle East and Africa.

Europe, Middle East and AfricaWant to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page Europe, Middle East and AfricahereEurope, Middle East and AfricaEurope, Middle East and Africa.Europe, Middle East and Africa

Europe, Middle East and Africadbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal or country limitations.Europe, Middle East and Africa

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