Europe, Middle East and AfricaCompany overview:Europe, Middle East and Africa

Europe, Middle East and AfricaTraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.Europe, Middle East and Africa

Europe, Middle East and AfricaFounded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.Europe, Middle East and Africa

Europe, Middle East and AfricaTracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.Europe, Middle East and Africa

Europe, Middle East and AfricaThis is a unique role where the responsibilities, skills and competencies are a combination of a Technical Consultant and a Technical Support Engineer. In this position you would be a key resource to our customers in the Middle Eastern region that require a higher level of personal and onsite support. This would be for project implementation work where you would be responsible for executing technical deliverables to enable our customers to integrate their systems and their supply chain trade partners to TraceLink’s Opus Digital Network Platform. And you would provide post implementation support to our customers when they have questions, encounter issues or need training on the applications. This role requires a combination of technical, consultative, and interpersonal skills to be successful.Europe, Middle East and Africa

Europe, Middle East and AfricaResponsibilitiesEurope, Middle East and Africa

• Europe, Middle East and AfricaConfigure customer environments using TraceLink best practices and Work Instructions.
• Europe, Middle East and AfricaDesign and document business processes to identify appropriate TraceLink configurations, integration points and event triggers.
• Europe, Middle East and AfricaTranslate customer user stories into requirements to create and modify solutions using our low code / no code application.
• Europe, Middle East and AfricaWrite technical design documents where required.
• Europe, Middle East and AfricaProvide subject matter expertise on TraceLink’s data interfaces.
• Europe, Middle East and AfricaReview, create, edit and test customer interfaces in various formats (CSV, XML, IDOC, EDI etc.).
• Europe, Middle East and AfricaSupport user testing activities such as troubleshooting, reading error messages and ensuring the expected results are delivered.
• Europe, Middle East and AfricaProvide guidance on how global government regulations impact TraceLink configurations.
• Europe, Middle East and AfricaLog product enhancements and defects into the TraceLink tracking systems.
• Europe, Middle East and AfricaProvide deliverable status updates to the Project Manager in a timely, consistent and professional manner.
  
  

Europe, Middle East and AfricaEssential QualificationsEurope, Middle East and Africa

• Europe, Middle East and AfricaFluent in written and spoken English and Arabic.
• Europe, Middle East and AfricaBS/BA technical degree or equivalent experience.
• Europe, Middle East and Africa3 - 4+ years of experience in customer-facing roles, preferably within technology organizations.
• Europe, Middle East and AfricaAble to read, parse and manipulate various technical formats such as XML, EDI and CSV.
• Europe, Middle East and AfricaA working knowledge of XML and B2B technologies such as AS2 and SFTP.
• Europe, Middle East and AfricaA working knowledge of Web Services (WSDL, SOAP, etc.).
• Europe, Middle East and AfricaAble to use debugging software.
• Europe, Middle East and AfricaAble to work on and identify multiple solutions to various use cases and problems that may arise.
• Europe, Middle East and AfricaA strong working knowledge of Microsoft products (Office, Outlook, SharePoint), Google products (Gmail, Calendar, Drive, Docs, Sheets, Slides, Groups, Hangouts, Forms), Salesforce and other industry standard collaboration tools (Slack, etc.).
• Europe, Middle East and AfricaHas a curiosity to expand technical knowledge and learn new thingsEurope, Middle East and Africa
• Europe, Middle East and AfricaAble to travel domestically and/or internationally as needed ( 50% - 75% travel requirement).
  
  

Europe, Middle East and AfricaDesirable QualificationsEurope, Middle East and Africa

• Europe, Middle East and AfricaKnowledge of supply chain business processes including distribution, logistics, warehousing and serialization.
• Europe, Middle East and AfricaWorking knowledge of UNIX and/or Kibana.
• Europe, Middle East and AfricaWorking knowledge of JavaScript.
• Europe, Middle East and AfricaLife Sciences experience.
• Europe, Middle East and AfricaExperience working with an application platformEurope, Middle East and Africa
  
  

Europe, Middle East and AfricaPlease see the Europe, Middle East and AfricaTracelink Privacy Policy Europe, Middle East and Africafor more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com.Europe, Middle East and AfricaEurope, Middle East and Africa