Sub-Saharan AfricaRed Hat is looking to hire a senior SRE (Senior Customer Success Architect) for the Red Hat Demo Platform team. In this role you’ll oversee demos, workshops and lab environment health. This work will include but is not limited to ticket queue tracking, incident triage, troubleshooting and escalation and coordination, customer facing workshops support, infrastructure readiness, status reporting and process improvements, integration with various internal and partner-focused enablement programs and communications alignment. The SRE will work across functions to meet dynamic business needs. The SRE will maintain our Openshift environments and take an instrumental part in development of our open source platform based on Openshift, Ansible, Python and GoLang.Sub-Saharan Africa

Sub-Saharan AfricaWhat You Will DoSub-Saharan Africa

• Sub-Saharan AfricaWork as a part of a global engineering and support team (multiple time zones) to deliver stability and to support enablement and technical sales activities.Sub-Saharan Africa
• Sub-Saharan AfricaResolve users’ incidents, identify problems and maintain a high degree of customer service
• Sub-Saharan AfricaMaintain the platform, infrastructure & tools to ensure successful demo and labs launches
• Sub-Saharan AfricaComplex Software Application Maintenance and AutomationSub-Saharan Africa
• Sub-Saharan AfricaContinually iterate and improve dev processes to optimize Devops metrics; speed up response times and resolution times, improve the overall quality of activitiesSub-Saharan Africa
• Sub-Saharan AfricaSupport Red Hat’s private cloud infrastructure running on multi-cloud environments (AWS, GCP, Azure, IBM and more)Sub-Saharan Africa
• Sub-Saharan AfricaWork with global cross company teams
• Sub-Saharan AfricaManage the life cycle of technical assets in the catalog, including onboarding, maintenance and retirement
• Sub-Saharan AfricaEngage in incident management - triage, troubleshooting, escalation and proper stakeholders communication managementSub-Saharan Africa
• Sub-Saharan AfricaOwn Devops KPIs and metrics and optimize servicesSub-Saharan Africa
• Sub-Saharan AfricaSupport company events, hackfests, electronic trainings and instructor led-training sessionsSub-Saharan Africa
• Sub-Saharan AfricaDevelop our platform fand API components
• Sub-Saharan AfricaSecured open source development
• Sub-Saharan AfricaMaintaine our Openshift, VMware, Openstack and Ansible based environments
  
  

Sub-Saharan AfricaWhat You Will BringSub-Saharan Africa

• Sub-Saharan AfricaExperience in technical support or customer services organization within a technology-oriented environmentSub-Saharan Africa
• Sub-Saharan AfricaExperience with leading technical events, lab/demo infrastructure setup and supportSub-Saharan Africa
• Sub-Saharan AfricaAbility to handle multiple priorities and meet deadlines in a fast-paced environment while maintaining high attention to detailSub-Saharan Africa
• Sub-Saharan AfricaExperience working in agile, cross-functional, matrix organizationSub-Saharan Africa
• Sub-Saharan AfricaExcellent written and verbal communications skillsSub-Saharan Africa
• Sub-Saharan AfricaExperience working with Service Now or a similar ITSM platformSub-Saharan Africa
• Sub-Saharan AfricaFamiliarity with industry best practices related to delivery management and open source software development, preferably in regulated environmentsSub-Saharan Africa
• Sub-Saharan AfricaExperience working successfully across cultures, time zones, and languagesSub-Saharan Africa
• Sub-Saharan AfricaStrong customer service skillsSub-Saharan Africa
• Sub-Saharan Africa8+ years of experience as an SRE working with public cloud providers, in a software development companySub-Saharan Africa
• Sub-Saharan Africa7+ years experience with Red Hat Enterprise Linux and open source technologiesSub-Saharan Africa
• Sub-Saharan Africa5+ years experience development in Python, SQL, Bash, Ansible and GoLangSub-Saharan Africa
• Sub-Saharan Africa8+ years experience with Openshift, Docker, KubernetesSub-Saharan Africa
• Sub-Saharan Africa3+ years experience as an architect
• Sub-Saharan Africa3+ years experience with VMware
• Sub-Saharan Africa2+ years experience with OpenStack - advantage
• Sub-Saharan AfricaExperience working with Git. Jira and ConfluenceSub-Saharan Africa
• Sub-Saharan AfricaProven ability to build and nurture relationships across multiple teams and to diligently follow through on commitmentsSub-Saharan Africa
• Sub-Saharan AfricaAbility to work in a fast-paced, Agile based innovative environment, working on many projects and responsibilities at the same time with ability to reprioritize effectively when neededSub-Saharan Africa
• Sub-Saharan AfricaFamiliarity with Red Hat’s infrastructure technologies, particularly in the emerging technologies space, cloud, containers, automation, and DevOpsSub-Saharan Africa
• Sub-Saharan AfricaA desire and passion to work for a startup like group within Red Hat and ability to hold several hats
• Sub-Saharan AfricaRed Hat certification holder - a must
  
  

Sub-Saharan AfricaAbout Red HatSub-Saharan Africa

Sub-Saharan AfricaRed HatSub-Saharan Africa is the world’s leading provider of enterprise Sub-Saharan Africaopen sourceSub-Saharan Africa software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.Sub-Saharan Africa

Sub-Saharan AfricaDiversity, Equity & Inclusion at Red HatSub-Saharan Africa

Sub-Saharan AfricaRed Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.Sub-Saharan Africa

Sub-Saharan AfricaEqual Opportunity Policy (EEO)Sub-Saharan Africa

Sub-Saharan AfricaRed Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Sub-Saharan Africa

Sub-Saharan AfricaRed Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.Sub-Saharan Africa

Sub-Saharan AfricaRed Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.Sub-Saharan Africa

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