Sub-Saharan AfricaAbout OkendoSub-Saharan Africa

Sub-Saharan AfricaOkendo is a customer-marketing platform trusted by 7,000+ of the world’s fastest-growing consumer brands including industry leaders such as SKIMS, Magic Spoon, Frame, Nomad, Buck Mason and Liquid Death. The platform is a suite of integrated marketing products including customer ratings and reviews, UGC, and Q&A which brands use to build trust, drive sales, and maximize customer lifetime value.Sub-Saharan Africa

Sub-Saharan AfricaBy focusing specifically on DTC merchants on the Shopify ecommerce platform, Okendo has raised a $26 million Series A financing round. This brings the total capital raised by Okendo to $33.5 million—mostly within the last 12 months. ??Sub-Saharan Africa

Sub-Saharan AfricaWe're product-centric, customer-obsessed and on a mission to build the world's best ecommerce enablement software. If you like being at the bleeding edge of marketing tech and working with passionate people then Okendo is for you.Sub-Saharan Africa

Sub-Saharan AfricaPosition SummarySub-Saharan Africa

Sub-Saharan AfricaAs an Onboarding Manager, you will be responsible for setting up new Merchants for long-term success with their Okendo Programs, through expertise, operational excellence, and relationship building. Onboarding is an essential part of the Merchant journey, deeply integrated with the Sales and Customer Success teams: you will pick up the momentum that the Sales team has created with the Merchant by defining a vision that aligns with their strategic objectives, you'll make it a reality by launching a uniquely-designed program that delivers value quickly, and you’ll lay the foundation for further evolutions with the Customer Success Team.Sub-Saharan Africa

Sub-Saharan AfricaYou will act as a trusted partner to help brands grow their businesses through the effective use of the Okendo platform. You’ll also collaborate with various teams, help tell the stories of successful merchants, and help drive the expanded use of the Okendo platform.Sub-Saharan Africa

Sub-Saharan AfricaHow you'll create impact:Sub-Saharan Africa

• Be the dedicated point of contact to onboard new merchants by representing the Okendo brand and demonstrating product expertiseSub-Saharan Africa
• Act as a trusted advisor to design programs that uniquely match the merchant’s needs and leverage the full power of the Okendo PlatformSub-Saharan Africa
• Establish a strong relationship between your merchants and the Okendo teams, with clear expectationsSub-Saharan Africa
• Ensure merchants go live seamlessly and efficiently through state-of-art project management and dependable quality controlSub-Saharan Africa
• Ensure that each customer realizes the value of the Okendo - - Program by the specified go-live dateSub-Saharan Africa
• Help your merchants prioritize their needs in relation to their business goalsSub-Saharan Africa
• Define a growth plan with your merchants to engage them into a long-term partnership with OkendoSub-Saharan Africa
• Identify and recommend growth opportunities across the suite of products in the Okendo PlatformSub-Saharan Africa
  
  
  

Sub-Saharan AfricaWhat we need from you:Sub-Saharan Africa

• Strong customer-facing and presentation skills with the ability to establish trust and credibilitySub-Saharan Africa
• Assertiveness and leadership to drive the execution of action plansSub-Saharan Africa
• A process mind to work in a high-volume environmentSub-Saharan Africa
  
  
  

Sub-Saharan Africatech savviness - the words CSV, HTML and APIs do not scare you, they excite youSub-Saharan Africa

• Positive attitude, empathy, and high energySub-Saharan Africa
• Ability to think through problems and prioritize tasks based on their relative importanceSub-Saharan Africa
• Ability to troubleshoot, and be resourceful to find solutionsSub-Saharan Africa
  
  
  

Sub-Saharan AfricaImpeccable communication, both written and verbal, and presentation.Sub-Saharan Africa

• A high degree of commitment and resilience as you work to enable the best outcomes for your customerSub-Saharan Africa
• At least 2 years of experience working at a Seed Series / Series - A SaaS company in a customer-facing roleSub-Saharan Africa
• Knowledge of e-commerce tech stacks and metricsSub-Saharan Africa
  
  
  

Sub-Saharan AfricaBonus: Familiarity with Shopify, Klaviyo, Google ShoppingSub-Saharan Africa

Sub-Saharan Africa1-Month SuccessSub-Saharan Africa

• Learn about the eCommerce industry and familiarize yourself with the amazing brands that Okendo partners withSub-Saharan Africa
• You are certified as an Okendo Product ExpertSub-Saharan Africa
• You’ve completed our onboarding program and are on your way to servicing our customers!Sub-Saharan Africa
  
  
  

Sub-Saharan Africa6-Month SuccessSub-Saharan Africa

• You have successfully supported and launched dozens of our customers onto the Okendo platformSub-Saharan Africa
• You have developed the knowledge and skills to handle our most challenging and exciting customersSub-Saharan Africa
• You have been leading and assisting with process materialsSub-Saharan Africa
  
  
  

Sub-Saharan Africa1-Year SuccessSub-Saharan Africa

• You continue to support and launch our customers onto the Okendo platformSub-Saharan Africa
• You continue to improve on all product features and always educate yourself on what’s newSub-Saharan Africa
• You act as a subject matter expert and resource for our customers and internal teams at OkendoSub-Saharan Africa
• You are working closely with our marketing team to find customer advocates for developing case studies and other marketing materialsSub-Saharan Africa
• You demonstrate that you have the ability to lead by example and are on your way to achieving your career goals!Sub-Saharan Africa
  
  
  

Sub-Saharan AfricaWhy Okendo?Sub-Saharan Africa

• This is an opportunity to join a high-growth startup backed by some of the top investors in the world. You will have the opportunity to participate in the creation of a top-notch Success function from the ground up!Sub-Saharan Africa
  
  
  

Sub-Saharan AfricaWhat We Value:Sub-Saharan Africa

Sub-Saharan AfricaOne TeamSub-Saharan Africa

Sub-Saharan AfricaWe are one team committed to the same mission. We trust, respect, and value each other. We recognize the unique skills, experiences, and perspectives each of us has to offer. We continually look for ways to support and enable our teammates.Sub-Saharan Africa

Sub-Saharan AfricaChampion the customerSub-Saharan Africa

Sub-Saharan AfricaOur customers are the heart of our business and the pursuit of their success is our north star, At every step, we prioritize their interests in our thinking and actions.Sub-Saharan Africa

Sub-Saharan AfricaStrive for ExcellenceSub-Saharan Africa

Sub-Saharan AfricaWe commit to excellence as our standard. We set and achieve ambitious goals. We maintain a bias for action, tackle the hard problems, and continually work to improve.Sub-Saharan Africa

Sub-Saharan AfricaExtreme OwnershipSub-Saharan Africa

Sub-Saharan AfricaWe own the outcomes. We take the necessary action to get things done. We don’t blame others or find excuses. We proactively look for solutions and solve problems.Sub-Saharan Africa

Sub-Saharan AfricaIntegrity AlwaysSub-Saharan Africa

Sub-Saharan AfricaWe are always honest, trustworthy, and professional. We treat others fairly and with respect. We are transparent and forthright. We take our commitments seriously and deliver what we promise.Sub-Saharan Africa

Sub-Saharan AfricaAlways Day OneSub-Saharan Africa

Sub-Saharan AfricaIt’s always Day 1 at Okendo. If we’re not growing, we’re dying. We prioritize agility over bureaucracy. Velocity over perfection. Outcomes over process. We move fast, learn, iterate, and adapt.Sub-Saharan Africa

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