Cornerstone OnDemand · Hyderabad, Telangana, · Remote
About the job
We're looking for a Service Operations Associate This role is Office Based
Bachelor's ideally or equivalent experience.
Strong passion for operations or professional services work with a desire to learn and develop skills in the area.
Excellent communication skills, both written and verbal.
Detail-oriented with strong organizational and time management abilities.
Ability to work in a fast-paced and dynamic environment.
Team player with a collaborative mindset.
Prior internship or relevant work experience is beneficial but not required.
Proficient knowledge of MS Excel.
Exposure to CRM systems such as Salesforce, Netsuite, Open Air, MS Project Server, Peoplesoft etc. with an emphasis on
system integration, data warehousing, and analytics.
Extra Dose Of Awesome If You Have
Experience with PSA tool such as Kantata
Our Culture
Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you!
What We Do
Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 100 million+ people in 180+ countries and in nearly 50 languages.
Cornerstone takes special care to ensure the security and privacy of the data of its users.
Check us out on LinkedIn , Comparably , Glassdoor , and Facebook !
- Role Overview: The Service Operations Associate is responsible for performing operations tasks within the Global Service Operations team. This includes activities such as reporting & analytics, project support, and providing strategical and tactical support to the Professional Services team. Collaboration in this role means partnering with the Partner Success Managers, Sales, Finance, and Technology teams to coordinate key aspects of the on-boarding and service delivery process.
- Provide business support to global project managers practice directors, and leadership by assisting through the various stages of project delivery.
- Manage daily back-end operations for project creation, maintenance, and closure within Kantata.
- Process customer agreements, interpret contract matter, and take appropriate action to provision necessary changes with internal stakeholders and partners.
- Provide analysis and reports as required by Finance and the Leadership teams as well as own and manage the regular reporting and audit practice.
- Maintenance of the CRM systems and ensuring data accuracy.
- Assist global resourcing team as needed with services staffing internally and externally with partners.
- Work closely with IT to provision portals for new clients.
- Assist in deployment design solutions for short (quick hits), medium (process changes), and long-term (e.g. automation) across Services to ensure consistent, efficient operations at scale.
Bachelor's ideally or equivalent experience.
Strong passion for operations or professional services work with a desire to learn and develop skills in the area.
Excellent communication skills, both written and verbal.
Detail-oriented with strong organizational and time management abilities.
Ability to work in a fast-paced and dynamic environment.
Team player with a collaborative mindset.
Prior internship or relevant work experience is beneficial but not required.
Proficient knowledge of MS Excel.
Exposure to CRM systems such as Salesforce, Netsuite, Open Air, MS Project Server, Peoplesoft etc. with an emphasis on
system integration, data warehousing, and analytics.
Extra Dose Of Awesome If You Have
Experience with PSA tool such as Kantata
Our Culture
Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you!
What We Do
Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 100 million+ people in 180+ countries and in nearly 50 languages.
Cornerstone takes special care to ensure the security and privacy of the data of its users.
Check us out on LinkedIn , Comparably , Glassdoor , and Facebook !
