Salesforce · Hyderabad, Telangana, · Remote
About the job
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Job Category
Operations
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
The Success Analyst is a data-focused expert and is responsible for improving the Signature Customer experience through impactful proactive and predictive technical analysis.
As part of the Product Education organization, the Success Analyst will manage Signature Customers’ Proactive Monitoring configuration, from initial setup and onboarding, to ongoing maintenance. The Analyst will use the tools and data at their disposal to identify and investigate trends in a customer’s usage, performance, and stability metrics. Success Analysts also support larger engagements through data gathering and consolidation from multiple sources.
The ideal Success Analyst is someone with a passion for data, who enjoys figuring out a complex puzzle. Keen interest in AI technologies is a plus. Excellent problem-solving and analytical skills, along with the ability to quickly learn new technologies, are key to success in this role.
Responsibilities
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
Job Category
Operations
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
The Success Analyst is a data-focused expert and is responsible for improving the Signature Customer experience through impactful proactive and predictive technical analysis.
As part of the Product Education organization, the Success Analyst will manage Signature Customers’ Proactive Monitoring configuration, from initial setup and onboarding, to ongoing maintenance. The Analyst will use the tools and data at their disposal to identify and investigate trends in a customer’s usage, performance, and stability metrics. Success Analysts also support larger engagements through data gathering and consolidation from multiple sources.
The ideal Success Analyst is someone with a passion for data, who enjoys figuring out a complex puzzle. Keen interest in AI technologies is a plus. Excellent problem-solving and analytical skills, along with the ability to quickly learn new technologies, are key to success in this role.
Responsibilities
- Ensure the maintenance of monitoring configurations for Signature Success Plan customers throughout their lifecycle
- Utilize Data Analysis tools such as Splunk to uncover performance and usage trends within customer implementations.
- Recognize and address common Antipatterns present in diverse customer implementations.
- Document patterns and trends within log data, sharing insights with Customer-facing roles such as Customer Success Managers or Success Architects.
- Prepare quarterly reports on Monitoring trends and alert data, integral to Quarterly Success Reviews for all customers.
- Participate in initiatives aimed at enhancing tools, including process automation and AI data analysis, to foster inclusivity and effectiveness across our customer base.
- 2 to 6 years engineering / programming work experience.
- Passion for delivering outstanding customer experience
- Excellent written and verbal communication skills to engage with internal stakeholders
- Strong analytical, troubleshooting, and problem-solving skills
- Highly adaptable, fast learner, and resourceful
- Ability to collaborate cross-functionally on a global scale
- Bachelor’s degree or equivalent work experience
- Experience with Data analysis and visualization tools (Splunk, Tableau etc.)
- Experience with Data related AI and Machine Learning technologies
- Relevant Salesforce certifications such as Administrator, Advanced Administrator, App Builder, or Platform Developer.
- Knowledge of CRM domain and experience with Salesforce CRM, Force.com, Marketing Cloud, and related technologies.
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
