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Designation / Position Customer Care Executive- Work From Home- Person with Disability/PWD/Differently Abled/Specially Abled/Locomotor/Handicapped/Orthopedic Disability/Dwarfism/ Physically Challenged/Physically Impaired only

Job Description

• Manage all customer interactions as rostered within parameters
• Demonstrate ownership on calls when contacted by customer
• Respond to all customers in appropriate tone and language
• Offer a solution-based approach for all customer interactions
• Educate the customer at every given possible opportunity
• Ensure updating of product, system, process and policy knowledge
• Adhere to rostered timing, scheduled shifts and activities
• Capture customer details and data relevant to the call or service
• Resolve customer queries within agreed timelines
• Manage outbound campaigns as per business requirement
• Increase, develop and retain customer base through relationship building and service
• Follow all contact centre policies, procedures, code of conduct and legislative requirements
  
  

Mandatory Keyskills

• Good English Comprehension skills,
• Person with Disability/PWD/Differently Abled/Specially Abled/Locomotor/Handicapped/Orthopedic Disability/Dwarfism/ Physically Challenged/Physically Impaired only,
• Basic computer knowledge, Hindi/English
• Work Experience 6 months experience preferred in BPO/ Customer Service Voice
  
  

CTC 1 Lac to 1.52 Lacs

Job Location(s) Only for Maharashtra - WFH

Industry Type Telecom / ISP

Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations

Qualification 10 + 2 / Graduation degree in any discipline

Job responses on (email id ) Shraddha9 PatilShraddha9.Patil@ril.com

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