Jio Platforms Limited · Kalyan, Maharashtra, · Remote
About the job
Job Description
- Manage all customer interactions as rostered within parameters
- Demonstrate ownership on calls when contacted by customer
- Respond to all customers in appropriate tone and language
- Offer a solution-based approach for all customer interactions
- Educate the customer at every given possible opportunity
- Ensure updating of product, system, process and policy knowledge
- Adhere to rostered timing, scheduled shifts and activities
- Capture customer details and data relevant to the call or service
- Resolve customer queries within agreed timelines
- Manage outbound campaigns as per business requirement
- Increase, develop and retain customer base through relationship building and service
- Follow all contact centre policies, procedures, code of conduct and legislative requirements
- Good English Comprehension skills,
- Person with Disability/PWD/Differently Abled/Specially Abled/Locomotor/Handicapped/Orthopedic Disability/Dwarfism/ Physically Challenged/Physically Impaired only,
- Basic computer knowledge, Hindi/English
- Work Experience 6 months experience preferred in BPO/ Customer Service Voice
Job Location(s) Only for Maharashtra - WFH
Industry Type Telecom / ISP
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Qualification 10 + 2 / Graduation degree in any discipline
Job responses on (email id ) Shraddha9 PatilShraddha9.Patil@ril.com
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