Genpact · Hyderabad, Telangana, · Remote
About the job
Inviting applications for the role of Process Associate – Workplace Services Service Desk
Responsibilities
- Certain responsibilities related to Level 1 Service Desk Support are identified briefly below:
- 24x7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service)
- Provide Incident, query and service request management and monitoring (incl. escalation)
- Initial remote desktop support, user access management, password reset, Windows and OS support, etc.
- Review and Maintain internal Service Desk Support/knowledge Base.
- Implement and Maintain self-service/self-help resources and services.
- Report on known outage and service impacts.
Minimum Qualifications / Skills
- College diploma or university degree in the field of computer science.
- Good communication skills, Ability to communicate effectively.
- Familiar with ITIL framework.
- Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.
- Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites.
- Expertise in Active Directory administration, including creation of domain/exchange accounts.
- Excellent troubleshooting skills.
- Good interpersonal skills and attention to customer service.
- Ability to work effectively in a fast-paced environment.
- Ability to communicate effectively.
- Ability to effectively prioritize incidents and service requests.
- Ability to work in flexible hours based on business demands – and on-call support in off business hours and on weekends, as necessary.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job
Process Associate
Primary Location
India-Hyderabad
Schedule
Full-time
Education Level
Bachelor's / Graduation / Equivalent
Job Posting
May 21, 2024, 9:40:31 AM
Unposting Date
Ongoing
Master Skills List
Consulting
Job Category
Full Time