About the job
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.
Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
An opportunity to play your part – As the successfully appointed Billing Analyst, your role will include investigating, analysing, and negotiating to address and document consumer and commercial billing concerns and complaints within British Gas & Centrica. Your responsibilities encompass identifying effective remedies for billing challenges, proposing appropriate resolution options to customers, negotiating and authorizing billing settlements within predefined boundaries, and adjusting customer accounts as required.
Location: UK (talk to us about flexible working)
The day to day –
Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
An opportunity to play your part – As the successfully appointed Billing Analyst, your role will include investigating, analysing, and negotiating to address and document consumer and commercial billing concerns and complaints within British Gas & Centrica. Your responsibilities encompass identifying effective remedies for billing challenges, proposing appropriate resolution options to customers, negotiating and authorizing billing settlements within predefined boundaries, and adjusting customer accounts as required.
Location: UK (talk to us about flexible working)
The day to day –
- Execute the monthly billing process to generate invoices for all suppliers for MAP rentals, ensuring timely payment.
- Address system exceptions to identify and resolve billing queries, collaborating with relevant departments such as industry flows and data flows.
- Monitor unbilled accounts and uncollected payments, devising and implementing a standardized collection process for recovery.
- Track billing performance, report on achievements, and identify and resolve any issues that arise.
- Assist the DTS team with setting up new suppliers in the Corporate SAP system if required.
- Conduct thorough testing, including UAT, for system upgrades, bug fixes, or new software releases.
- Lead efforts for continuous process improvement to enhance efficiency and maintain high service quality standards.
- Sharp Analytical Skills and Meticulous Attention to Detail
- Business Savvy: Fully embraces the core vision of the new MAP, emphasizing the importance of profitability and reinforcing Centrica's commitment to it.
- Effective Communicator: Cultivates robust and enduring relationships across teams, fostering seamless collaboration to address issues promptly.
- Prioritization Pro: Effortlessly juggles multiple competing priorities with ease.
- Skilfully balances constructive criticism with encouragement, ensuring optimal outcomes for the MAP.
- Thrives in an Independent Environment
- Transparent, forthright, and adept at fostering mutual trust among colleagues.
- Competitive salary plus bonus potential.
- Employee Energy Allowance at 15% of the government price cap.
- Pension scheme.
- Company Funded Healthcare Plan.
- 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days.
- Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance.
