Job Summary

The Mortgage Information Specialist, reporting to the Manager, Customer Service, works in a high volume contact centre answering general mortgage insurance questions and responding to specific information requests on Sagen products.

Responsibilities

• Provide the highest level of customer service in a fast-paced, high-volume contact centre environment.
• Respond to general mortgage insurance questions and specific mortgage insurance product information requests received via a toll-free phone number and email.
• Provide accurate premium calculations and quotes to our lender partners.
• Support the National Underwriting Centre by following-up on outstanding appraisals as required.
• Administer and provide ongoing support to lender partners with respect to Sagen systems.
  
  

Job Requirements

• Completion of a post-secondary degree/diploma.
• Experience working in a bank with working knowledge of mortgages and credit.
• Demonstrated customer service skills including experience working in an inbound contact centre environment.
• Demonstrated organization skills and the ability to multi-task.
• Possess basic computer skills to facilitate the exchange of emails, accessing the Internet, managing files, or creating basic reports or presentations. Prior experience using Microsoft products is an asset.
• Ability to work shifts within extended hours of operation: 8:00am to 9:00pm Monday – Friday with an average requirement of 10 Saturdays annually from 10:00am to 6:00pm.
• Possess basic knowledge of underwriting philosophy and practices.
• Knowledge of mortgage lending processes.
• Knowledge of appraisal platforms is an asset.
• Bilingual English and French (written and verbal) is an asset.