About the job
The Mortgage Information Specialist, reporting to the Manager, Customer Service, works in a high volume contact centre answering general mortgage insurance questions and responding to specific information requests on Sagen products.
Responsibilities
- Provide the highest level of customer service in a fast-paced, high-volume contact centre environment.
- Respond to general mortgage insurance questions and specific mortgage insurance product information requests received via a toll-free phone number and email.
- Provide accurate premium calculations and quotes to our lender partners.
- Support the National Underwriting Centre by following-up on outstanding appraisals as required.
- Administer and provide ongoing support to lender partners with respect to Sagen systems.
- Completion of a post-secondary degree/diploma.
- Experience working in a bank with working knowledge of mortgages and credit.
- Demonstrated customer service skills including experience working in an inbound contact centre environment.
- Demonstrated organization skills and the ability to multi-task.
- Possess basic computer skills to facilitate the exchange of emails, accessing the Internet, managing files, or creating basic reports or presentations. Prior experience using Microsoft products is an asset.
- Ability to work shifts within extended hours of operation: 8:00am to 9:00pm Monday – Friday with an average requirement of 10 Saturdays annually from 10:00am to 6:00pm.
- Possess basic knowledge of underwriting philosophy and practices.
- Knowledge of mortgage lending processes.
- Knowledge of appraisal platforms is an asset.
- Bilingual English and French (written and verbal) is an asset.