NCR Atleos · nan, · Hybrid
About the job
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
As a Field Support Executive you will be working within a small team with other experienced professionals. The role includes dispatching jobs to our FSC team who are based in Serbia. You will also be handling a variety of queries from the FSC team as well as other departments. Some of the responsibilities include making outbound calls, mailbox management, liaising with various departments, tele-communication providers and field engineers about all aspects of our ATMs. Your role is to put into place a plan of action to ensure the lowest down time possible for any ATM. With upwards of 1.5 million individual transactions every single day this job is great for people who are able to multi task and think on their feet.
This role requires you to think outside the box and problem solve, escalating to appropriate management where guidance is required. You are required to work as part of a team as well as an individual to ensure that set KPI’s are achieved.
What will I be doing as a Field Support (Out Of Hours) Executive?
The Successful Candidate Will Have a Passion And Flair For Delivering Great Operational Services. This Is a Developing Work Environment So a Positive Ability To Embrace Change Is a Must. You Will Need To Demonstrate
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
- Job Title: Field Support (Out Of Hours) Executive – Part Time
- Location: Remote
- Salary: £12,700 per annum
- Hours: 19.25 hrs working week (Evening, 4 Evenings working, 4 days off on a rotational basis)
As a Field Support Executive you will be working within a small team with other experienced professionals. The role includes dispatching jobs to our FSC team who are based in Serbia. You will also be handling a variety of queries from the FSC team as well as other departments. Some of the responsibilities include making outbound calls, mailbox management, liaising with various departments, tele-communication providers and field engineers about all aspects of our ATMs. Your role is to put into place a plan of action to ensure the lowest down time possible for any ATM. With upwards of 1.5 million individual transactions every single day this job is great for people who are able to multi task and think on their feet.
This role requires you to think outside the box and problem solve, escalating to appropriate management where guidance is required. You are required to work as part of a team as well as an individual to ensure that set KPI’s are achieved.
What will I be doing as a Field Support (Out Of Hours) Executive?
- Provide a personable and professional service, usually under pressure.
- Handle a wide variety of engineering queries from across the UK.
- Manage ‘Tickets’ on the in-house database, ensuring a high level of organisation.
- Processing Adhoc requests, managing resources and work to key processes.
- Ensuring engineer queries and issues are followed through until completion.
- Problem solving following processes within a busy environment.
- Multi-task and make key decisions.
The Successful Candidate Will Have a Passion And Flair For Delivering Great Operational Services. This Is a Developing Work Environment So a Positive Ability To Embrace Change Is a Must. You Will Need To Demonstrate
- Good team player.
- Exceptional verbal and written communication skills.
- A passion for technology and innovation.
- An understanding of technology and experience in MS Office including Outlook / Excel / Word to track work flow, daily tasks and assisting in personal organisation.
- Excellent telephone manner and communication skills.
- Evening, 4 Evening working, 4 days off on a rotational basis.
- 6pm – 11:30pm
- Bank holidays to be worked in line with rotation – hours given back in lieu
- £12,700.00 per annum.
- 123 hours of holiday per annum.
- Company pension.
- Access to opt into various benefits including a health cash plan, dental cover, and private medical insurance.
- A range of health and wellbeing discounts.
- Employee life assurance.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
