Braintrust · EMEA (Remote), Österreich · Hybrid
About the job
Formal position title: Customer Service Representative - Live chat support - CG
Contract type: Full time
[Team]: Sales and Marketing- CG
Report: Head of Sales and Marketing - CG
Job Posting Title: Customer Service Representative - Live chat support - CG
About Us:
TGBS Holdings is at the forefront of revolutionizing financial management for entrepreneurs and business owners with our innovative Financial App. Our app, a personal financial wizard, is designed to automate income allocation using the principles of "Profit First," ensuring optimal growth and stability for businesses of all sizes.
Job Description:
We seek a motivated and detail-oriented individual to join our team as a Customer Service - Live Chat Support representative. In this role, you will play a pivotal part in supporting the launch of our Financial App by providing exceptional customer service through live chat interactions. You will have the opportunity to work in a fast-paced environment and contribute to the success of our revolutionary product.
Responsibilities:
- Provide excellent customer service and support via live chat interactions, addressing inquiries, resolving issues, and guiding users through the functionalities of our Financial App.
- Demonstrate exceptional interpersonal skills with a focus on empathy, patience, and professionalism when interacting with users, maintaining a positive customer experience at all times.
- Utilize your detail-oriented approach to accurately assess and address user queries and issues, providing accurate solutions in real-time via live chat.
- Effectively multitask and prioritize tasks to handle multiple live chat interactions simultaneously, ensuring timely responses and resolutions for all users.
- Adapt to changes in procedures, regulations, and technology to deliver high-quality customer service and support the evolving needs of our users.
- Collaborate with cross-functional teams to relay user feedback and insights, contributing to the continuous improvement of our Financial App.
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.
- Previous experience in customer service or chat and email support
- Excellent communication skills, both verbal and written, with the ability to convey clearly and understandably.
- Exceptional interpersonal skills with a focus on empathy, patience, and professionalism when interacting with clients.
- Detail-oriented approach with the ability to accurately approach solutions via live chat and email.
- Proficiency in using computer systems and software applications, including Google Suite, CRM, database, and communications tools (e.g., Insightly, Slack, Intercom).
- Worked as a Technical Chat Support representative and handled Banking or Financial accounts in a BPO setting, preferred. Willingness to adapt to changes in procedures, regulations, and technology to deliver high-quality customer service.
System requirements:
- internet Speed: At least 10mbps
- CPU: Core i5 (8th generation minimum) or i7 (8th generation minimum)RAM: Minimum of 16GB
- Storage: Minimum 256GB SSD or 500GB HDD
- Operating System: Genuine Windows (Preferably Pro).
- Audio: A good-quality headset preferably equipped with noise cancellation
- Video: A laptop/PC with a webcam or a good-quality webcam
Working Hours:
- Working hours for the Customer Service Representative - Live chat support will be discussed.