Everpool Recruitment · United Kingdom, · Remote
Details zum Jobangebot
- Complete courtesy calls to confirm upcoming appointments, make any necessary changes and liaise with not only the claimant but potentially the claimant’s carer, guardians and or housing associations.
- Manage the appointment arrivals board ensuring systems keep up to date and in good order.
- You will also manage any special requests e.g., where a translator may be required, undertake the required identity checks with each claimant.
- Ordering supplies/equipment/stationary as required to ensure sufficient stocks are always maintained.
- General administrative tasks e.g., answering the telephone, copying documents, working off Excel spreadsheets.
- Provide support and compassion to customers across a variety of activities and general queries such as questions about the PIP assessment and assisting with enquiries on expense claims from customers who have incurred costs to attend the assessment centre.
- 37.5 hours per week, Office Hours
- £23,500
- Monday - Friday
- Homebased
- Optional overtime
- Opportunities for progression and development
- Wide range of benefits including 25 days holiday (+ bank holidays and birthday off) and private healthcare.
- At least 1 year’s customer service experience
- Excellent I.T skills- particularly Microsoft Office – as you will be working on various systems and must have good understanding
- Team player
- Great interpersonal skills and ability to build a rapport with people
- Time management and attention to detail