We are hiring a HR Business Partner to help manage the day-to-day relationship and operations for one of our largest US-based enterprise clients. This individual will oversee communications and coordination across 250+ India-based employees who support the client, ensuring a seamless experience from onboarding to ongoing employee engagement and retention.
You’ll be a primary point of contact between our internal HR and operations team, the client’s hiring managers, and key stakeholders in procurement and finance. You’ll help us maintain a high-touch, high-trust relationship with the client while supporting a strong employee experience for our India-based team.
This role is ideal for someone with a background in HR delivery, talent operations, or workforce management at a global firm or large global capability center.
Job Responsibilities:
Act as a central liaison between the client’s hiring managers, procurement/finance teams, and our internal HR and operations teams.
Own the full employee lifecycle from hiring coordination to onboarding, access provisioning, and day-to-day issue resolution.
Partner with the India Head of HR to manage employee communications, policy updates, pulse checks, and retention efforts.
Coordinate regular reports on headcount, hiring status, onboarding SLAs, and team engagement metrics.
Help streamline onboarding, offboarding, and transitions in alignment with client processes and expectations.
Proactively resolve operational issues affecting employees or client teams.
Work with client stakeholders to ensure alignment on hiring plans, onboarding schedules, and service expectations.
Help continuously improve our people operations systems and delivery model at scale.
Create and support a strong office culture for employees.
Basic Qualifications:
5+ years experience in HR operations, people programs, or talent delivery in a BPO, IT services, or global consulting environment.
Experience at a large global firm or global capability center.
Prior experience supporting enterprise clients in a staff augmentation or global capability center (GCC) model.
Strong knowledge of HR processes including onboarding, policy enforcement, and employee engagement.
Experience coordinating across internal and external stakeholders, with excellent communication skills.
Ability to manage complexity and scale: comfortable overseeing a workforce of 200+.
Understanding of procurement and finance workflows in enterprise accounts.
Background in HRIS systems, onboarding platforms, and people analytics.
Additional Information
We are proud to offer a competitive salary alongside a strong insurance package. We pride ourselves on the growth of our employees, offering extensive learning and development resources.
This role is located on-site in our rapidly-growing Noida location.
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