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HR Business Partner - Global Capability Center en Shyftlabs

Shyftlabs · Noida, Indien · On-site

Microsoft Excel

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Description

Position Overview:
We are hiring a HR Business Partner to help manage the day-to-day relationship and operations for one of our largest US-based enterprise clients. This individual will oversee communications and coordination across 250+ India-based employees who support the client, ensuring a seamless experience from onboarding to ongoing employee engagement and retention.
 
You’ll be a primary point of contact between our internal HR and operations team, the client’s hiring managers, and key stakeholders in procurement and finance. You’ll help us maintain a high-touch, high-trust relationship with the client while supporting a strong employee experience for our India-based team.
 
This role is ideal for someone with a background in HR delivery, talent operations, or workforce management at a global firm or large global capability center.

Job Responsibilities:

  • Act as a central liaison between the client’s hiring managers, procurement/finance teams, and our internal HR and operations teams.
  • Own the full employee lifecycle from hiring coordination to onboarding, access provisioning, and day-to-day issue resolution.
  • Partner with the India Head of HR to manage employee communications, policy updates, pulse checks, and retention efforts.
  • Coordinate regular reports on headcount, hiring status, onboarding SLAs, and team engagement metrics.
  • Help streamline onboarding, offboarding, and transitions in alignment with client processes and expectations.
  • Proactively resolve operational issues affecting employees or client teams.
  • Work with client stakeholders to ensure alignment on hiring plans, onboarding schedules, and service expectations.
  • Help continuously improve our people operations systems and delivery model at scale.
  • Create and support a strong office culture for employees.

    • Basic Qualifications:

  • 5+ years experience in HR operations, people programs, or talent delivery in a BPO, IT services, or global consulting environment.
  • Experience at a large global firm or global capability center.
  • Prior experience supporting enterprise clients in a staff augmentation or global capability center (GCC) model.
  • Strong knowledge of HR processes including onboarding, policy enforcement, and employee engagement.
  • Experience coordinating across internal and external stakeholders, with excellent communication skills.
  • Ability to manage complexity and scale: comfortable overseeing a workforce of 200+.
  • Understanding of procurement and finance workflows in enterprise accounts.
  • Background in HRIS systems, onboarding platforms, and people analytics.

    • Additional Information

    We are proud to offer a competitive salary alongside a strong insurance package. We pride ourselves on the growth of our employees, offering extensive learning and development resources.
     
    This role is located on-site in our rapidly-growing Noida location.
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