Customer Solutions Consultant (15215) chez Med-X Healthcare Solutions
Med-X Healthcare Solutions · Gold Coast, Australie · Onsite
- Junior
- Bureau à Gold Coast
Career Opportunities: Customer Solutions Consultant (15215)Requisition ID 15215 - Posted - Med-X - Administration - SEQ - Southport - Permanent Full Time - Call Centre/ Customer service - Australia - Queensland - Gold Coast
Customer Solutions Consultant – Drive Service Excellence & Customer Growth in a Purpose-Led Business!
Are you passionate about delivering exceptional customer service while making a difference in the healthcare and environmental services space? We're looking for a Customer Solutions Consultant who thrives on solving problems, driving customer engagement, and contributing to a safer, cleaner world.
As part of the Freightways Group, one of Australasia’s leading logistics and information management companies, Med-X Healthcare Solutions is a national leader in Clinical Waste, Sharps Disposal, and Hygiene & Washroom services. In this role, you’ll work closely with a portfolio of healthcare and commercial customers – supporting them with service delivery, building relationships, and identifying new opportunities for growth and innovation.
What You’ll Do
- Be the primary point of contact for your customer portfolio—resolving queries, managing service requests, and providing an exceptional experience.
- Build strong client relationships through proactive communication and service excellence.
- Accurately manage customer records and service agreements in our cloud-based CRM.
- Collaborate with internal teams (Sales, Operations, Compliance, Logistics) to deliver seamless service enhancements.
- Identify and act on upsell and cross-sell opportunities to support business growth.
- Support pricing updates, new service rollouts, and product promotions.
- Assist the external sales team with customer insights, quotes, and administrative support.
- Drive customer engagement via phone, email, and targeted campaigns.
- Maintain a high standard of professionalism in all communications and interactions.
- Participate in team projects, training sessions, toolbox meetings, and general support tasks.
What You Bring
- Previous experience in internal sales or customer service (healthcare, hygiene, or waste sectors highly regarded).
- A proactive, solutions-focused mindset with strong commercial awareness.
- Confidence managing a diverse workload in a compliance-driven, fast-paced environment.
- Strong communication and interpersonal skills—both verbal and written.
- High attention to detail, follow-through, and record-keeping accuracy.
- CRM/database management experience (cloud-based systems preferred).
- A team-oriented attitude with the ability to also work independently.
- Tech-savvy with Microsoft Office and strong admin capabilities.
Why Join Shred-X?
- Be part of a business that’s making a positive impact on healthcare and environmental outcomes.
- Access to professional development and training opportunities.
- Annual KPI bonus structure to reward high performance.
- Employee benefits including retail discounts, recognition programs, and counselling support.
- Supplied company uniforms.
- A collaborative, inclusive, and values-driven team culture.
- Opportunity to work in a nationally recognised brand focused on innovation, sustainability, and client service excellence.
This is more than just a customer service role—it’s an opportunity to help shape essential services that make a real impact. If you're looking for a meaningful, fast-paced role where you can grow your career and make a difference, we want to hear from you!
We’re proud to be an equal opportunity employer – diverse backgrounds, experiences, and perspectives are valued here.
Customer Solutions Consultant – Drive Service Excellence & Customer Growth in a Purpose-Led Business!
Are you passionate about delivering exceptional customer service while making a difference in the healthcare and environmental services space? We're looking for a Customer Solutions Consultant who thrives on solving problems, driving customer engagement, and contributing to a safer, cleaner world.
As part of the Freightways Group, one of Australasia’s leading logistics and information management companies, Med-X Healthcare Solutions is a national leader in Clinical Waste, Sharps Disposal, and Hygiene & Washroom services. In this role, you’ll work closely with a portfolio of healthcare and commercial customers – supporting them with service delivery, building relationships, and identifying new opportunities for growth and innovation.
What You’ll Do
- Be the primary point of contact for your customer portfolio—resolving queries, managing service requests, and providing an exceptional experience.
- Build strong client relationships through proactive communication and service excellence.
- Accurately manage customer records and service agreements in our cloud-based CRM.
- Collaborate with internal teams (Sales, Operations, Compliance, Logistics) to deliver seamless service enhancements.
- Identify and act on upsell and cross-sell opportunities to support business growth.
- Support pricing updates, new service rollouts, and product promotions.
- Assist the external sales team with customer insights, quotes, and administrative support.
- Drive customer engagement via phone, email, and targeted campaigns.
- Maintain a high standard of professionalism in all communications and interactions.
- Participate in team projects, training sessions, toolbox meetings, and general support tasks.
What You Bring
- Previous experience in internal sales or customer service (healthcare, hygiene, or waste sectors highly regarded).
- A proactive, solutions-focused mindset with strong commercial awareness.
- Confidence managing a diverse workload in a compliance-driven, fast-paced environment.
- Strong communication and interpersonal skills—both verbal and written.
- High attention to detail, follow-through, and record-keeping accuracy.
- CRM/database management experience (cloud-based systems preferred).
- A team-oriented attitude with the ability to also work independently.
- Tech-savvy with Microsoft Office and strong admin capabilities.
Why Join Shred-X?
- Be part of a business that’s making a positive impact on healthcare and environmental outcomes.
- Access to professional development and training opportunities.
- Annual KPI bonus structure to reward high performance.
- Employee benefits including retail discounts, recognition programs, and counselling support.
- Supplied company uniforms.
- A collaborative, inclusive, and values-driven team culture.
- Opportunity to work in a nationally recognised brand focused on innovation, sustainability, and client service excellence.
This is more than just a customer service role—it’s an opportunity to help shape essential services that make a real impact. If you're looking for a meaningful, fast-paced role where you can grow your career and make a difference, we want to hear from you!
We’re proud to be an equal opportunity employer – diverse backgrounds, experiences, and perspectives are valued here.
Customer Solutions Consultant – Drive Service Excellence & Customer Growth in a Purpose-Led Business!
Are you passionate about delivering exceptional customer service while making a difference in the healthcare and environmental services space? We're looking for a Customer Solutions Consultant who thrives on solving problems, driving customer engagement, and contributing to a safer, cleaner world.
As part of the Freightways Group, one of Australasia’s leading logistics and information management companies, Med-X Healthcare Solutions is a national leader in Clinical Waste, Sharps Disposal, and Hygiene & Washroom services. In this role, you’ll work closely with a portfolio of healthcare and commercial customers – supporting them with service delivery, building relationships, and identifying new opportunities for growth and innovation.
What You’ll Do
- Be the primary point of contact for your customer portfolio—resolving queries, managing service requests, and providing an exceptional experience.
- Build strong client relationships through proactive communication and service excellence.
- Accurately manage customer records and service agreements in our cloud-based CRM.
- Collaborate with internal teams (Sales, Operations, Compliance, Logistics) to deliver seamless service enhancements.
- Identify and act on upsell and cross-sell opportunities to support business growth.
- Support pricing updates, new service rollouts, and product promotions.
- Assist the external sales team with customer insights, quotes, and administrative support.
- Drive customer engagement via phone, email, and targeted campaigns.
- Maintain a high standard of professionalism in all communications and interactions.
- Participate in team projects, training sessions, toolbox meetings, and general support tasks.
What You Bring
- Previous experience in internal sales or customer service (healthcare, hygiene, or waste sectors highly regarded).
- A proactive, solutions-focused mindset with strong commercial awareness.
- Confidence managing a diverse workload in a compliance-driven, fast-paced environment.
- Strong communication and interpersonal skills—both verbal and written.
- High attention to detail, follow-through, and record-keeping accuracy.
- CRM/database management experience (cloud-based systems preferred).
- A team-oriented attitude with the ability to also work independently.
- Tech-savvy with Microsoft Office and strong admin capabilities.
Why Join Shred-X?
- Be part of a business that’s making a positive impact on healthcare and environmental outcomes.
- Access to professional development and training opportunities.
- Annual KPI bonus structure to reward high performance.
- Employee benefits including retail discounts, recognition programs, and counselling support.
- Supplied company uniforms.
- A collaborative, inclusive, and values-driven team culture.
- Opportunity to work in a nationally recognised brand focused on innovation, sustainability, and client service excellence.
This is more than just a customer service role—it’s an opportunity to help shape essential services that make a real impact. If you're looking for a meaningful, fast-paced role where you can grow your career and make a difference, we want to hear from you!
We’re proud to be an equal opportunity employer – diverse backgrounds, experiences, and perspectives are valued here.
Customer Solutions Consultant – Drive Service Excellence & Customer Growth in a Purpose-Led Business!
Are you passionate about delivering exceptional customer service while making a difference in the healthcare and environmental services space? We're looking for a Customer Solutions Consultant who thrives on solving problems, driving customer engagement, and contributing to a safer, cleaner world.
As part of the Freightways Group, one of Australasia’s leading logistics and information management companies, Med-X Healthcare Solutions is a national leader in Clinical Waste, Sharps Disposal, and Hygiene & Washroom services. In this role, you’ll work closely with a portfolio of healthcare and commercial customers – supporting them with service delivery, building relationships, and identifying new opportunities for growth and innovation.
What You’ll Do
- Be the primary point of contact for your customer portfolio—resolving queries, managing service requests, and providing an exceptional experience.
- Build strong client relationships through proactive communication and service excellence.
- Accurately manage customer records and service agreements in our cloud-based CRM.
- Collaborate with internal teams (Sales, Operations, Compliance, Logistics) to deliver seamless service enhancements.
- Identify and act on upsell and cross-sell opportunities to support business growth.
- Support pricing updates, new service rollouts, and product promotions.
- Assist the external sales team with customer insights, quotes, and administrative support.
- Drive customer engagement via phone, email, and targeted campaigns.
- Maintain a high standard of professionalism in all communications and interactions.
- Participate in team projects, training sessions, toolbox meetings, and general support tasks.
What You Bring
- Previous experience in internal sales or customer service (healthcare, hygiene, or waste sectors highly regarded).
- A proactive, solutions-focused mindset with strong commercial awareness.
- Confidence managing a diverse workload in a compliance-driven, fast-paced environment.
- Strong communication and interpersonal skills—both verbal and written.
- High attention to detail, follow-through, and record-keeping accuracy.
- CRM/database management experience (cloud-based systems preferred).
- A team-oriented attitude with the ability to also work independently.
- Tech-savvy with Microsoft Office and strong admin capabilities.
Why Join Shred-X?
- Be part of a business that’s making a positive impact on healthcare and environmental outcomes.
- Access to professional development and training opportunities.
- Annual KPI bonus structure to reward high performance.
- Employee benefits including retail discounts, recognition programs, and counselling support.
- Supplied company uniforms.
- A collaborative, inclusive, and values-driven team culture.
- Opportunity to work in a nationally recognised brand focused on innovation, sustainability, and client service excellence.
This is more than just a customer service role—it’s an opportunity to help shape essential services that make a real impact. If you're looking for a meaningful, fast-paced role where you can grow your career and make a difference, we want to hear from you!
We’re proud to be an equal opportunity employer – diverse backgrounds, experiences, and perspectives are valued here.
