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Billing Applications Specialist

Join Our Team as a Billing Applications Specialist!

Position: Billing Applications Specialist

Company: Diligent Billing Management

Location: Charlotte, NC – Remote (EST & CST)

Employment Type: Full-Time

Reporting to: Billing Applications Manager

At Diligent, we’re looking for a Billing Applications Specialist to help us ensure our billing processes run smoothly and efficiently. This role plays a critical part in supporting our IT Billing department by managing billing applications, troubleshooting issues, and ensuring data accuracy across multiple platforms. If you enjoy problem-solving, working with data, and supporting billing teams with technology, this is the role for you!

What You’ll Do

• Maintain, implement, and troubleshoot billing applications with a focus on NextGen EPM software.
   
• Import and correct daily interface files from hospital systems and manage data entry for failed files.
   
• Upload and process electronic claim files, insurance verification, and ERA reports.
   
• Review and resolve failed claims within the clearinghouse, mapping payers to electronic payer numbers.
   
• Manage outsourcing of daily self-pay encounter billing, bad debt files, and reconciliation reporting.
   
• Retrieve payment files from credit card vendors and process reports for batching into eBridge.
   
• Resolve or escalate tickets, ensuring clear communication with internal teams and external customers.
   
• Support QA testing, auditing, and development of electronic billing applications.
   
• Monitor dashboards and reporting trends, flagging issues to the Billing Applications Manager.
   
• Act as backup to team members and manager when needed.
   

What You Bring

• Education: High school diploma required; Associate degree in Computer Science preferred.
   
• Experience:
   
  • 2–3 years with practice management software and Excel (required).
     
  • Experience with NextGen EPM, Availity, or Epic (preferred).
     
  • IT Support/Helpdesk background a plus.
     
• Skills & Knowledge:
   
  • Strong troubleshooting skills for medical software applications.
     
  • Understanding of healthcare privacy regulations (HIPAA) and HL7 interfaces.
     
  • Excellent organizational skills with the ability to manage multiple priorities.
     
  • Strong attention to detail, communication, and ability to work independently in a remote setting.
     

Why Diligent?

• Impactful Work: Play a key role in ensuring billing processes remain accurate and efficient.
   
• Collaborative Team: Work with supportive colleagues who value teamwork and problem-solving.
   
• Career Growth: Opportunities to expand technical expertise in healthcare billing applications.
   
• Perks: Competitive salary, friendly work environment, and long-term career development.
   

DBM is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.