Join Our Team as a Billing Applications Specialist!
Position: Billing Applications Specialist
Company: Diligent Billing Management
Location: Charlotte, NC – Remote (EST & CST)
Employment Type: Full-Time
Reporting to: Billing Applications Manager
At Diligent, we’re looking for a Billing Applications Specialist to help us ensure our billing processes run smoothly and efficiently. This role plays a critical part in supporting our IT Billing department by managing billing applications, troubleshooting issues, and ensuring data accuracy across multiple platforms. If you enjoy problem-solving, working with data, and supporting billing teams with technology, this is the role for you!
What You’ll Do
Maintain, implement, and troubleshoot billing applications with a focus on NextGen EPM software.
Import and correct daily interface files from hospital systems and manage data entry for failed files.
Upload and process electronic claim files, insurance verification, and ERA reports.
Review and resolve failed claims within the clearinghouse, mapping payers to electronic payer numbers.
Manage outsourcing of daily self-pay encounter billing, bad debt files, and reconciliation reporting.
Retrieve payment files from credit card vendors and process reports for batching into eBridge.
Resolve or escalate tickets, ensuring clear communication with internal teams and external customers.
Support QA testing, auditing, and development of electronic billing applications.
Monitor dashboards and reporting trends, flagging issues to the Billing Applications Manager.
Act as backup to team members and manager when needed.
What You Bring
Education: High school diploma required; Associate degree in Computer Science preferred.
Experience:
2–3 years with practice management software and Excel (required).
Experience with NextGen EPM, Availity, or Epic (preferred).
IT Support/Helpdesk background a plus.
Skills & Knowledge:
Strong troubleshooting skills for medical software applications.
Understanding of healthcare privacy regulations (HIPAA) and HL7 interfaces.
Excellent organizational skills with the ability to manage multiple priorities.
Strong attention to detail, communication, and ability to work independently in a remote setting.
Why Diligent?
Impactful Work: Play a key role in ensuring billing processes remain accurate and efficient.
Collaborative Team: Work with supportive colleagues who value teamwork and problem-solving.
Career Growth: Opportunities to expand technical expertise in healthcare billing applications.
Perks: Competitive salary, friendly work environment, and long-term career development.
DBM is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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