Customer Care Associate (German-Speaking) - UK/I chez Choco

Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently.  A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in?

Here’s what we’re up to: https://bit.ly/4fyXonB

You’re the reason our customers stay loyal when things don’t go to plan.
As a Customer Care Associate at Choco, your mission is to make every interaction feel easy, thoughtful, and human — even when the issue is complex. You’re not just responding to messages; you’re solving real-world problems for food suppliers who rely on us to keep their operations running.
Whether it’s a bug, a missed order, or a new partner onboarding, you bring clarity, calm, and confidence — turning pressure into partnership.
This role is at the front line of our product and brand. You don’t just help people use Choco — you show them what it feels like to be understood.

What You’ll Do

• Be a trusted point of contact for our UK and German customers via chat, email, and WhatsApp

• Collaborate with external agents — coaching and supporting quality in your market

• Troubleshoot with confidence and escalate clearly when needed

• Spot patterns in recurring issues and share ideas to fix them at the root

• Help us adopt new tools and workflows — especially automation and AI

What You Bring

• Fluent in English (C1+) and German (C1+)

• 2+ years in customer-facing roles in high-speed, tech-enabled environments

• Excellent communicator — clear, warm, and structured under pressure

• Comfortable managing multiple stakeholders and tools (Intercom, Salesforce, internal systems)

• Curious and tech-adaptable — you embrace change and pick up tools quickly

• Empathetic and solution-focused — you care deeply about customer outcomes and team impact

Why Choco?

Because support here isn’t about ticking boxes — it’s about building trust in the moments that matter.
You’ll join a global, tight-knit team that learns fast, laughs loud, and grows together.

Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision.

In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We're supported by some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.

Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.