Taproom Key Holder chez undefined

REPORTS TO: Taproom Management

BENEFITS: PTO, 401K & 401K Match, Company Paid Medical, Dental, Vision, HRA, Life Insurance, Paid Holidays

POSITION SUMMARY:  The taproom keyholder fulfills all bartending duties in addition to opening and closing the taproom on weekends. They represent the brand in a taproom setting and as such are expected to represent the products of the brand and the fundamentals of the company in exemplary fashion.

GENERAL JOB REQUIREMENTS

• Fully trained as a bartender and a barback executing steps of service accordingly.

• Maintains taproom cleanliness.

• As a leader, displays a professional and positive attitude at all times.  Can use and enforce adequate complaint resolution procedures to address concerns rather than display open negativity or poor attitude.

• Demonstrates attentiveness to guests needs and ensures needs fulfilled.

• Demonstrates courteous and positive attitude towards our guests at all times.

• Completes any other reasonable request by a supervisor in a reasonable time frame.

• Exhibits clean hygiene and appropriate attire for the job position.

• Performs responsible alcohol service.

• Accurately handles cash management. 

• Accurately opens and closes tabs; accurately rings in all guest merchandise and beverages.

• Uses checklist to ensure all daily tasks are completed to best represent the taproom.

• Performs monthly/daily cleaning duties in routine fashion.

OTHER DUTIES

• Participates in bartender/ barback meetings relevant to their job position.

• Informs management of any sub-standard representations of the brand.

• Has 100% knowledge of all taproom standards.

• Keeps management informed of safety issues, equipment needs, or product issues within their job position.

• Engages with guests in the taproom enhancing each guest’s experience.

• Introduces themself when a tab is started.

• Greets guests with a smile and gives a sincere “thank you” when guests close a tab.

• Suggestively offers packaged beer to-go when closing tabs.

• Actively participates in sales promotions/contests in the taproom.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to read, write, perform mathematical computations such as adding, multiplying.

• Ability to effectively communicate with guests utilizing tact and diplomacy when necessary.

• Ability to describe our products to guests without issue.

PHYSICAL/ MENTAL DEMANDS

• While performing the duties of this job, the employee is required to stand, walk, talk, and hear.  The employee is required to be on their feet for a large portion of the day/shift.  The employee is required to stoop, kneel, or crouch; reach with hands and arms; use hands to finger, handle, or feel tools or controls; must be able to lift and/or move heavy objects including kegs and full glass racks; must be able to move 150 pounds of mass off the ground.

• Must be able to sustain constant mental and visual attention.

WORKING CONDITIONS

• Production environment, including hot areas, sharp objects, heavy machinery, and fast moving equipment.

• Bar environment, including cold areas, precise tools, and heavy equipment.

• Flexible schedule that can vary from week to week; work required on weekends.