Taproom Key Holder na undefined
undefined · Charlotte, Estados Unidos Da América · Onsite
- Junior
- Escritório em Charlotte
REPORTS TO: Taproom Management
BENEFITS: PTO, 401K & 401K Match, Company Paid Medical, Dental, Vision, HRA, Life Insurance, Paid Holidays
POSITION SUMMARY: The taproom keyholder fulfills all bartending duties in addition to opening and closing the taproom on weekends. They represent the brand in a taproom setting and as such are expected to represent the products of the brand and the fundamentals of the company in exemplary fashion.
GENERAL JOB REQUIREMENTS
Fully trained as a bartender and a barback executing steps of service accordingly.
Maintains taproom cleanliness.
As a leader, displays a professional and positive attitude at all times. Can use and enforce adequate complaint resolution procedures to address concerns rather than display open negativity or poor attitude.
Demonstrates attentiveness to guests needs and ensures needs fulfilled.
Demonstrates courteous and positive attitude towards our guests at all times.
Completes any other reasonable request by a supervisor in a reasonable time frame.
Exhibits clean hygiene and appropriate attire for the job position.
Performs responsible alcohol service.
Accurately handles cash management.
Accurately opens and closes tabs; accurately rings in all guest merchandise and beverages.
Uses checklist to ensure all daily tasks are completed to best represent the taproom.
Performs monthly/daily cleaning duties in routine fashion.
OTHER DUTIES
Participates in bartender/ barback meetings relevant to their job position.
Informs management of any sub-standard representations of the brand.
Has 100% knowledge of all taproom standards.
Keeps management informed of safety issues, equipment needs, or product issues within their job position.
Engages with guests in the taproom enhancing each guest’s experience.
Introduces themself when a tab is started.
Greets guests with a smile and gives a sincere “thank you” when guests close a tab.
Suggestively offers packaged beer to-go when closing tabs.
Actively participates in sales promotions/contests in the taproom.
KNOWLEDGE, SKILLS, ABILITIES
Ability to read, write, perform mathematical computations such as adding, multiplying.
Ability to effectively communicate with guests utilizing tact and diplomacy when necessary.
Ability to describe our products to guests without issue.
PHYSICAL/ MENTAL DEMANDS
While performing the duties of this job, the employee is required to stand, walk, talk, and hear. The employee is required to be on their feet for a large portion of the day/shift. The employee is required to stoop, kneel, or crouch; reach with hands and arms; use hands to finger, handle, or feel tools or controls; must be able to lift and/or move heavy objects including kegs and full glass racks; must be able to move 150 pounds of mass off the ground.
Must be able to sustain constant mental and visual attention.
WORKING CONDITIONS
Production environment, including hot areas, sharp objects, heavy machinery, and fast moving equipment.
Bar environment, including cold areas, precise tools, and heavy equipment.
Flexible schedule that can vary from week to week; work required on weekends.
