Veteran Navigator/Care Manager Assistant- Part Time (Union) 25-45 chez Sanilac County CMH

Position: Veteran Navigator/Care Manager Assistant (Union)

Position code: 25-45

Position Location: All Sites

Current Work hours: 24HRS/WK

Compensation Range: $16.81/HR-$20.28/HR; 

Position Dates: ASAP

Supervisor: Clinical Supervisor

Date Position Posted: 9/24/2025

Internal Deadline: 10/1/2025

Testing Requirements: Critical Thinking

All internal and external job applicants are required to use UltiPro to apply for this position.  Please see the Sanilac County CMH website at www.sanilaccmh.org and click on “Employment”.

Job Description

Job Title:                                 Veteran Navigator/Care Manager Assistant

Department:                           Care Management Services

Location:                                 Ehardt

Supervisor:                             Clinical Supervisor

Shift:                                       Between 8:30am-7:00 flexible, 5 days a weeks with some Saturdays.

Classification:                         Three (3)

Prepare Date:                         09/24/2025

Reviewed By HR:                   09/24/2025

Reviewed By Supervisor:       09/24/2025

Revised By:                             Chief Operating Officer

Revised Date:                        

Summary

Veteran Navigators are individuals who have a unique background and skill level from their experience in accessing and coordinating services and supports for Veterans to achieve their personal goals of community membership, independence and productivity. Under immediate supervision of the Clinical Supervisor, will provide Support, modeling, guidance, and skill-Building to Veterans receiving mental health services.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following

• Records verification for various needed items, mailings, annual/initial AFC paperwork, Medicaid and Social Security benefits issues. Provide follow up for their team and supervisor.
• Verify signature pages and Release of Information forms have been received back for their team.
• Assisting care managers with linking and coordinating tasks… Taking care of a variety of details.
• Assist in setting various appointments and calling individuals to follow up on missed appts at CMH.
• Integrated Health efforts-Skill Development for more independence/understanding medical appointments/assisting with necessary follow up care after appointments.
• Assist with residential placements.
• Assist with Lessons for Life (skill building billing).
• Must have good communication with CM's and other professionals regarding concerning issues which arise during visits/assignments.
• Monthly direct contacts
• Assist with HSW paperwork at Supervisor direction.
• Assist with HCBS and NCI projects annually.
• Assist CM Department with details in preparing for CARF Accreditation as requested.
• Liaison between court and DHHS and Clinician/CSM
• Supported employment program coordination.
• Assist CM Department with details in preparing for CARF Accreditation as requested.
• Perform other duties as assigned, including tracking health information through Care Connect 360.
• CSMA that work with children must have 24 hours of children’s training a year.
• Provides services to veterans and their families to help them link and coordinate to their VA benefits or other resources to help them in their recovery journey, as assigned.
• Other duties as assigned.

COMPETENCIES FOR PROFESSIONAL STAFF

Sanilac CMH staff are dedicated to providing services to the community to improve lives.  When they see a task that needs to be completed, they step in to assist or are first in line to help the Agency in promoting recovery, discovery, and independence.  Each staff member works within their strengths and collaborates with their coworkers so that collectively we are a stronger whole.  Staff provide positive feedback and suggestions to improve the quality of care in the Agency.  They hold their coworkers, the individuals they serve and the community in high esteem.

To perform the job successfully, an individual should demonstrate the following competencies:

Initiative/Organization/Reasoning:

• Takes initiative and steps in to take on difficult challenges.
• Is a self-starter in attaining job objectives.
• Willing to identify problems and work to resolve them in the early stages.
• Plans and organizes work activities and uses time efficiently.
• Properly organizes and carries out job tasks in a timely manner.
• Know and understands job expectations and is willing to expand job knowledge and skills to be more effective to the Agency and the individuals served.
• Is enthusiastic about the Agency’s Mission and is a positive influence for co-workers and individuals served.
• Demonstrates an understanding of and adherence to Agency policies and procedures and is willing to provide suggestions to make policies and procedures more efficient.
• Is willing to think outside of the box while able to make sound decisions and taking actions based on sound reasoning and weighing possible outcomes.

Ethics/Teamwork:

• Consistently treats all people with dignity and respect.
• Demonstrates expected morals and principles.
• Accepts responsibility for actions and follows through on commitments.
• Demonstrates ability and willingness to work cooperatively and effectively as part of a team.
• Willingly acknowledges team members and co-workers’ value to your work.

Emotional Intelligence:

• Verbal and written communication is constructive, effective, respectful, and clear.
• Willing to take the time to learn about co-workers’ personality so that working together is more effective.
• Willingness to ask questions, listen to others’ ideas, and understand how the impact of your work, impacts your co-workers/team.
• Willing/Ability to be cost conscious.
• Staff are expected to learn and understand job functions and carryout tasks in a proficient manner.

SUPERVISORY RESPONSIBILITIES                         

This job has no supervisory responsibilities.

QUALIFICATIONS REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE      

High School Diploma or general education degree (GED) required.

Care Managers Assistants

• CSMA that work with children must obtain 24 hours of children’s training per calendar year.
• Ability to earn enhanced wages, if working within the CMA department and meet the Agency CMA training requirements.

Veteran Navigator:

• Candidate/Employee must personally be a Veteran; a person who served in the active military, naval, or air services who was discharged or released therefrom under conditions other than dishonorable. Must have resided in Michigan, for a minimum of one year after discharge.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Basic Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Has the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Intermediate Skills:  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS                           

To perform this job successfully, an individual should have knowledge of Word Processing software. Typing speed of 45 wpm is recommended.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Chauffeurs' Licensed.

OTHER SKILLS AND ABILITIES:

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, and use hands to finger, handle, or feel.  The employee is frequently required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell, use hands to finger, handle or feel objects, tools, or controls.  The employee must be able to lift no less than 50 pounds as needed.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently works near machinery or in vehicles, is occasionally exposed to wet and/or humid conditions and outside weather conditions.  The employee frequently works in areas where universal precautions and confrontation avoidance techniques are required, and is occasionally exposed to risk from body fluids or client actions. The noise level in the work environment is quiet to moderate.

The work environment will include the program site, agency activities and vehicles, and the community at large. Year round driving with or without consumers in the vehicle may be required.

Sanilac County CMH embraces an employment environment that promotes recovery and discovery, a person-centered approach to treatment/services, and cultural competence.  An employee in this or any position is expected to support the employment environment.  This includes having lived experience with behavioral health issues.