Assistant Director, Graduate Admissions and Student Support chez Saint Joseph’s University

Position Title:

Assistant Director, Graduate Admissions and Student Support

Time Type:

Full time

Position Summary and Qualifications:

The Assistant Director of Graduate Admissions and Student Support supports the full life-cycle of graduate admissions and recruitment for a portfolio of programs within the College of Arts and Sciences (CAS), School of Education and Human Development (SEHD), and the Philadelphia College of Pharmacy (PCP), including serving as a primary point of contact for prospective students and representing the university at graduate fairs and other virtual and in-person recruitment events. The incumbent will also support students from matriculation through to graduation by providing assistance with onboarding, new student orientation, academic advising, course registration, and other initiatives and activities that contribute toward the exceptional student experience.

Essential Duties and Responsibilities:  (include but are not limited to)

• Support the recruitment and admission process by providing outreach and responding to prospective student inquiries via phone, email, and text and accommodating campus visit requests.

• Review applications and provide timely admissions decisions.

• Work closely with graduate program directors to monitor on-campus student performance, triage student concerns (academic and otherwise), and direct students to appropriate resources.

• Support all conditionally admitted graduate students to ensure they meet program acceptance requirements.

• Provide complete and accurate information about graduate degree admission procedures and academic requirements, including important deadlines and other timely information to prospective students. 

• Serve as primary day-to-day contact for students within designated program portfolio and provide periodic check-ins by monitoring student success via Starfish.

• Submit transfer credit requests at the approval of the Program Directors. 

• Assist with the New Student Onboarding process, including the planning, preparation, and implementation of New Student Orientations each semester.

• Onboard and assist newly admitted students with account set up and registration help while providing overview of program-specific resources and graduate policies.

• Communicate regularly with students (via Canvas, Starfish, email, phone) to ensure they are fully informed of academic scheduling and deadlines associated with their progress through the program and address questions from students related to registration and course withdrawal.

• Update program advising sheets as needed.

• Assist in managing the recruitment schedule.

• Manage scholarship awards each semester in collaboration with the Director of Graduate Enrollment. 

• Attend graduate school fairs and other recruitment events, both internal and external. 

• Support on-campus open houses and virtual information sessions for prospective students

• Support outreach to SJU alumni, undergraduates and other special populations and partners for the purposes of new student recruitment, including 4+1 and direct admissions programs, in conjunction with the Director of Graduate Enrollment.

• Work directly with students in their final semester with regard to graduation and manage graduation approvals and commencement activities.

• Collaborate with campus support offices, including financial aid, international student services, and student accounts to provide accurate and timely information to prospective and incoming students.

Secondary Duties and Responsibilities:

• Support and collaborate on special projects with team members from the Graduate and Extended Studies and other departments on campus, including the Haub School of Business, Office of International Students and Scholars, Financial Aid, Student Life, and the Registrar’s Office.

• Create bi-weekly graduate student newsletter to disseminate information from other academic departments and the Career Development Center on internships, job opportunities, conferences and events to support student career pathways.

• Manage SJU social media accounts. 

• Serve on Slate Governance and other committees as needed.

• Other duties as assigned.

Minimum Qualifications: (Education/Training and Experience)

Required:

• Bachelor’s degree

• Minimum of 3 years of experience in graduate admissions and/or student support

• Excellent written and verbal communication skills

• Demonstrated ability to quickly learn new systems and processes

• Demonstrated success with providing exceptional high-level customer service

Preferred:

• Master’s Degree

• Knowledge of software and tools, including: Slate, Starfish, Banner, and Cognos

• Proficiency in all social media platforms (LinkedIn, Facebook, Twitter, Instagram)

• Ability to manage multiple tasks and set priorities to reach program goals

• Demonstrated experience being adaptable, patient, and a self-starter

Physical Requirements and/or Unusual Work Hours:

• Some evening hours are necessary

Saint Joseph’s University is a private, Catholic, Jesuit institution and we expect members of our community to be knowledgeable about – and to make a positive contribution to – our mission. Saint Joseph’s University is an equal opportunity employer that seeks to recruit, develop and retain a talented and diverse workforce. The University is committed to the diversity of its faculty and staff so that our students, our disciplines and our community as a whole can benefit from the multiple perspectives it offers. The University seeks qualified candidates who share our commitment to equity, diversity and inclusion. EOE

Saint Joseph’s University prohibits discrimination on the basis of sex in its programs and activities, including admission and employment, in accordance with Title IX of the Education Amendments of 1972. The Title IX Coordinator is responsible for overseeing compliance with Title IX and other civil rights laws and regulations. To contact the Title IX Coordinator, e-mail [email protected], visit Campion Student Center suite 243, or call 610-660-1145. To learn more about the University’s Title IX policies, the process for filing a report or formal complaint of sex discrimination, sexual harassment, or other form of sexual misconduct, and the University’s response to reports and/or formal complaints, please visit www.sju.edu/titleix. Inquiries may also be directed to the Federal agency responsible for enforcing Title IX, the U.S. Department of Education Office for Civil Rights.

Pay Transparency & Benefits Overview

Please click to read more about the university's approach to pay and benefits transparency. Adjunct instructor compensation can be found in the article. Otherwise, an estimated pay range is listed below. This position's estimated pay range is:

$58,100.00 - $65,375.00 Postuler maintenant