- Professional
- Bureau à East Hartford
SUMMARY | ||
Dispatches service technicians to install, service, and repair oil burner systems, hot water appliances or air conditioning units by performing the following duties. | ||
ESSENTIAL DUTIES AND RESPONSIBILITIES | ||
+ | Provide Back up to Customer Service team when situation required | |
+ | Reviews work orders from departments or complaints from customers and records type and scope of service to be performed. | |
+ | Prioritizes field service technician schedules according to urgency, resources and availability. | |
+ | Works with the field service supervisor to improve productivity, morale, and maintain a culture of providing exceptional service. | |
+ | Contacts supply vendors to verify availability of parts and equipment to ensure on time scheduled work performance. | |
+ | Receives progress update calls from service technicians by telephone, or in person. | |
+ | Informs workers of type and location of work to be performed and dispatches workers to job. Map reading skills are essential. | |
+ | Keeps a record of repairs, installation, removal of equipment or appliances, and hours required on each job. | |
+ | Responsible for securing and closing the building and the end of the shift. | |
+ | Contacts customers to provide updates on arrival and/or reschedule of appointments. | |
+ | Documents customer contact and/or customer issues and works to resolve problems. | |
+ | May be required to work from home during severe weather conditions | |
+ | May be required to interpret and apply labor contract language if applicable. | |
SUPERVISORY RESPONSIBILITIES | ||
Indirect supervision of 10-15 Service Technicians. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. | ||
QUALIFICATIONS | ||
+ | Proficient in Windows environment, (MS Office Suite, MS Outlook) and Web navigation. | |
+ | Ability to learn software applications that are required for successful job performance. | |
+ | Excellent communication and problem solving skills. | |
+ | Must be able to work in a team structured environment. | |
+ | Can perform satisfactorily when not directly provided with guidance and supervision | |
+ | Ability to juggle priorities | |
+ | Must have a personal cell phone that can be used for business purposes |