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Service Dispatcher presso Hop Energy

Hop Energy · East Hartford, Stati Uniti d'America · Onsite

52.000,00 USD  -  52.000,00 USD

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SUMMARY
Dispatches service technicians to install, service, and repair oil burner systems, hot water appliances or air conditioning units by performing the following duties.



ESSENTIAL DUTIES AND RESPONSIBILITIES
+Provide Back up to Customer Service team when situation required
+Reviews work orders from departments or complaints from customers and records type and scope of service to be performed.
+Prioritizes field service technician schedules  according to urgency, resources and availability.
+Works with the field service supervisor  to improve productivity, morale, and maintain a culture of providing exceptional service.
+Contacts supply vendors  to verify availability of parts and equipment to ensure on time scheduled work performance.
+Receives progress update calls from service technicians  by telephone, or in person.
+Informs workers of type and location of work to be performed and dispatches workers to job. Map reading skills are essential.
+Keeps a record of repairs, installation, removal of equipment or appliances, and hours required on each job.
+Responsible for securing and closing the building and the end of the shift.
+Contacts customers to provide updates on arrival and/or reschedule of appointments.
+Documents customer contact and/or customer issues and works to resolve problems.
+May be required to work from home during severe weather conditions
+May be required to interpret and apply labor contract language if applicable.



SUPERVISORY RESPONSIBILITIES 
Indirect supervision of 10-15 Service Technicians.     Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. 



QUALIFICATIONS
+Proficient in Windows environment,  (MS Office Suite, MS Outlook) and Web navigation.
+Ability to learn software applications that are required for successful job performance.
+Excellent communication and problem solving skills.
+ Must be able to work in a team structured environment.
+ Can perform satisfactorily when not directly provided with guidance and supervision
+Ability to juggle priorities
+Must have a personal cell phone that can be used for business purposes
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