| SUMMARY |
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| Dispatches service technicians to install, service, and repair oil burner systems, hot water appliances or air conditioning units by performing the following duties. |
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| ESSENTIAL DUTIES AND RESPONSIBILITIES |
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| + | Provide Back up to Customer Service team when situation required |
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| + | Reviews work orders from departments or complaints from customers and records type and scope of service to be performed. |
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| + | Prioritizes field service technician schedules according to urgency, resources and availability. |
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| + | Works with the field service supervisor to improve productivity, morale, and maintain a culture of providing exceptional service. |
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| + | Contacts supply vendors to verify availability of parts and equipment to ensure on time scheduled work performance. |
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| + | Receives progress update calls from service technicians by telephone, or in person. |
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| + | Informs workers of type and location of work to be performed and dispatches workers to job. Map reading skills are essential. |
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| + | Keeps a record of repairs, installation, removal of equipment or appliances, and hours required on each job. |
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| + | Responsible for securing and closing the building and the end of the shift. |
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| + | Contacts customers to provide updates on arrival and/or reschedule of appointments. |
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| + | Documents customer contact and/or customer issues and works to resolve problems. |
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| + | May be required to work from home during severe weather conditions |
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| + | May be required to interpret and apply labor contract language if applicable. |
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| SUPERVISORY RESPONSIBILITIES |
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| Indirect supervision of 10-15 Service Technicians. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. |
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| QUALIFICATIONS |
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| + | Proficient in Windows environment, (MS Office Suite, MS Outlook) and Web navigation. |
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| + | Ability to learn software applications that are required for successful job performance. |
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| + | Excellent communication and problem solving skills. |
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| + | Must be able to work in a team structured environment. |
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| + | Can perform satisfactorily when not directly provided with guidance and supervision |
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| + | Ability to juggle priorities |
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| + | Must have a personal cell phone that can be used for business purposes |
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