- Professional
- Bureau à Coppell
Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
Job Description:
Perform all office administrative tasks related to customer calls, job management and tracking, assigning of new claims, and customer satisfaction activities.
Key Responsibilities
Responsibilities:
· No remote work, this is an in-office position in Coppell, TX
· Provide excellent customer service
· Receive and make general phone calls
· Receive and dispatch new claims
· Perform detailed and accurate data entry, including creating and analyzing reports
· Perform general administration duties
· Perform Invoicing, Invoicing Audits, and work AR Report
· Assist in other areas, as needed
· Typically – 8 to 5 – Monday through Friday; however, overtime will be required when claim volumes increase or as business needs warrant. Overtime can include Saturday and/or Sunday work. Hours could increase to 7 to 7, 7 days a week.
· This is a seasonal career opportunity (based on performance)
· Work environment: example: controlled environment protecting client data. i.e. cell phones or Bluetooth devices.
Skills, knowledge & expertise
Qualifications:
· 2+ year(s) of administrative or office-related experience
· Working knowledge of current business software technologies is required
· Experience in property insurance industry is desired
· Customer service experience
· Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice
· Ability to remain calm and professional during tense or stressful situations
· Excellent organizational skills and strong attention to detail
· Very self-motivated and goal-oriented
· Capability to work in a fast-paced, team-oriented office environment
· Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
· Ability to learn new software, including Xactimate and proprietary software
· Ability to successfully complete a background check subject to applicable law
Benefits
Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.
