Hybrid Field Technical Services Junior Associate Consultant (Intern) chez Mercedes-Benz USA, LLC

%3Cdiv%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Calibri,sans-serif;font-size:11pt;%22%3E%3Cspan style=%22line-height:normal;%22%3E%3Cstrong%3EAbout Us%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;%22%3EMercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22font-family:Arial;margin-left:0.75pt;text-indent:-0.5pt;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22font-family:Arial;margin-left:0.75pt;text-indent:-0.5pt;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22font-family:Arial;margin-left:0.75pt;text-indent:-0.5pt;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cstrong%3EDepartment Summary%3C/strong%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3EProvide XENTRY hardware and software support to our dealer network, providing resolution to reported issues so the dealer can repair vehicles. We also provide dealers with support on all MB required and recommended tools and equipment for the workshop.%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin:0in;%22%3E%3Cbr%3E%3Cstrong%3EMercedes-Benz USA XENTRY User Help Desk Junior Associate Consultant Overview and Responsibilities %26nbsp;%3C/strong%3E%3Cbr%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin:0in 0in 0in .25pt;text-indent:0in;%22%3E%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3EThe Junior Associate Consultant (JAC) is a versatile contributor who supports and leads complex, multidisciplinary projects from initiation to completion. %26nbsp;The JAC plays a key role in supporting and leading IT projects that involve multiple teams and areas of expertise. The JAC ensures seamless collaboration across teams and successful delivery of innovative solutions. In addition, the JAC will support our User Help Desk, as the first point of contact for users seeking assistance with our diagnostic equipment, XENTRY, software and hardware issues. %26nbsp;This role involves providing efficient, friendly, and professional customer service, troubleshooting issues, and ensuring a smooth user experience.%26nbsp;%3C/p%3E%3C/div%3E%3Cdiv%3E%26nbsp;%3C/div%3E%3Cdiv%3E%26nbsp;%3C/div%3E%3Cdiv%3E%26nbsp;%3C/div%3E%3Cdiv%3E%3Cstrong%3EResponsibilities%3C/strong%3E%3C/div%3E%3Cul%3E%3Cli%3EWork with leadership to assist, plan, organize and execute IT initiatives.%3C/li%3E%3Cli%3ESupport automation and digital transformation efforts.%3C/li%3E%3Cli%3EGather and analyze business and technical requirements.%3C/li%3E%3Cli%3EDocument workflows and process improvements.%3C/li%3E%3Cli%3EDevelop and execute test cases for new systems or enhancements.%3C/li%3E%3Cli%3EReceive, record, and rectify technical problems with XENTRY hardware and software.%3C/li%3E%3Cli%3EProvide first level support to Mercedes-Benz dealers. %26nbsp;%3C/li%3E%3Cli%3EProvide feedback and solutions to customers within the prescribed guidelines.%3C/li%3E%3Cli%3ERecord all case work in XENTRY support application.%3Cbr%3E%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;margin-left:12px;%22%3E%26nbsp;%3C/p%3E

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.

 

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