%3Cdiv%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Calibri,sans-serif;font-size:11pt;%22%3E%3Cspan style=%22line-height:normal;%22%3E%3Cstrong%3EAbout Us%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;%22%3EMercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22font-family:Arial;margin-left:0.75pt;text-indent:-0.5pt;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22font-family:Arial;margin-left:0.75pt;text-indent:-0.5pt;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22font-family:Arial;margin-left:0.75pt;text-indent:-0.5pt;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cstrong%3EDepartment Summary%3C/strong%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3EProvide XENTRY hardware and software support to our dealer network, providing resolution to reported issues so the dealer can repair vehicles. We also provide dealers with support on all MB required and recommended tools and equipment for the workshop.%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin:0in;%22%3E%3Cbr%3E%3Cstrong%3EMercedes-Benz USA XENTRY User Help Desk Junior Associate Consultant Overview and Responsibilities %26nbsp;%3C/strong%3E%3Cbr%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin:0in 0in 0in .25pt;text-indent:0in;%22%3E%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3EThe Junior Associate Consultant (JAC) is a versatile contributor who supports and leads complex, multidisciplinary projects from initiation to completion. %26nbsp;The JAC plays a key role in supporting and leading IT projects that involve multiple teams and areas of expertise. The JAC ensures seamless collaboration across teams and successful delivery of innovative solutions. In addition, the JAC will support our User Help Desk, as the first point of contact for users seeking assistance with our diagnostic equipment, XENTRY, software and hardware issues. %26nbsp;This role involves providing efficient, friendly, and professional customer service, troubleshooting issues, and ensuring a smooth user experience.%26nbsp;%3C/p%3E%3C/div%3E%3Cdiv%3E%26nbsp;%3C/div%3E%3Cdiv%3E%26nbsp;%3C/div%3E%3Cdiv%3E%26nbsp;%3C/div%3E%3Cdiv%3E%3Cstrong%3EResponsibilities%3C/strong%3E%3C/div%3E%3Cul%3E%3Cli%3EWork with leadership to assist, plan, organize and execute IT initiatives.%3C/li%3E%3Cli%3ESupport automation and digital transformation efforts.%3C/li%3E%3Cli%3EGather and analyze business and technical requirements.%3C/li%3E%3Cli%3EDocument workflows and process improvements.%3C/li%3E%3Cli%3EDevelop and execute test cases for new systems or enhancements.%3C/li%3E%3Cli%3EReceive, record, and rectify technical problems with XENTRY hardware and software.%3C/li%3E%3Cli%3EProvide first level support to Mercedes-Benz dealers. %26nbsp;%3C/li%3E%3Cli%3EProvide feedback and solutions to customers within the prescribed guidelines.%3C/li%3E%3Cli%3ERecord all case work in XENTRY support application.%3Cbr%3E%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;margin-left:12px;%22%3E%26nbsp;%3C/p%3E
Team collaboration and cross-functional coordination.
Handling multiple systems or tasks simultaneously.
Analyzing situations to find effective solutions quickly.
Additional Info:
Junior or Senior in an undergraduate program pursuing a degree in Information Technology, Computer Science, and Information Systems.
Available from September 2025 to September 2026
Hybrid in-person schedule, up to 28 hours maximum per week
Proof of Proficiency (Portfolio, Recommendation Letters, etc.)
EEO Statement
Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.
Estas cookies son necesarias para que el sitio web funcione y no se pueden desactivar en nuestros sistemas. Puede configurar su navegador para bloquear estas cookies, pero entonces algunas partes del sitio web podrían no funcionar.
Seguridad
Experiencia de usuario
Cookies orientadas al público objetivo
Estas cookies son instaladas a través de nuestro sitio web por nuestros socios publicitarios. Estas empresas pueden utilizarlas para elaborar un perfil de sus intereses y mostrarle publicidad relevante en otros lugares.
Google Analytics
Anuncios Google
Utilizamos cookies
🍪
Nuestro sitio web utiliza cookies y tecnologías similares para personalizar el contenido, optimizar la experiencia del usuario e indvidualizar y evaluar la publicidad. Al hacer clic en Aceptar o activar una opción en la configuración de cookies, usted acepta esto.
Los mejores empleos remotos por correo electrónico
¡Únete a más de 5.000 personas que reciben alertas semanales con empleos remotos!