Remote Platform Expert (North America) with verification

About MotionMotion is growing fast (3x YoY), our product is sticky and we recently raised $30M in Series B funding. We've doubled our headcount this year and have just under 50 team members.But we’re just getting started and we need your help!We’ve built a new category of software to bridge the gap between performance marketers and creative teams. Our platform combines creative analytics, research, and strategy. Motion is the command center for Creative Strategists.Our customers are top ecom and DTC brands like Vuori, True Classic, The Farmer’s Dog, HexClad, and thousands more. They’ve used Motion to analyze over $6B in media spend.Your job will be critical in making sure clients find success with these new features and bridge the gap between their creative and performance teams.About The RoleAs a Platform Expert at Motion, you'll be at the forefront of our customer engagement. You will make sure our customers can find the info they need when they need it and have a friendly face to reach out to when things come up.Whether interacting with curious prospects or established clients, this role is the face of Motion in Slack and our in-app chat.You’ll also be the key connector between our engineering and customer success teams ensuring issues are resolved and client feedback is heard.How You'll Make a Difference

• Help our clients resolve any issues or questions through slack, in-app chat, and email. Proactively troubleshoot client issues and work with our developers to implement solutions.
• Be the source of truth for internal technical questions. You know the platform’s capabilities (and the best workarounds) better than anyone!
• Advocate for clients by translating recurring themes and feedback into actionable product ideas.
• Own our knowledge base. Based on your conversations build helpful, easy-to-follow guides to answer common questions. Our customers are some of the sharpest in the DTC space and love to find info on their own!

What You'll Love About Motion

• We've found product market fit but we're still so early that you will have a major impact.
• Our team is very ambitious and super capable, but no egos.
• Our customers are some of the leading brands and agencies in D2C ecommerce. (Great networking opportunity!!)

Who You Are

• You live in North America
• Resourceful, self-starter that is endlessly curious and excited to learn and teach.
• 0-2 years of experience (motivated, passionate, hungry)
• You notice the little things and are constantly curious. You ask the right questions and always try to find workarounds when facing roadblocks.
• You bring a positive, infectious energy to all interactions and love helping people!

Bonus

• Understanding of the importance of creative in the paid media landscape

Motion has thrived in 2023, and 2024 has been a defining year here. We are finishing the year with fresh funding and exceptional signals from our clients. On top of this, our founding team has built successful companies before. This role offers an incredible opportunity to get in on the ground floor (we are only about 50 people right now) to help us build a category defining company in the “creative-tech” space.