Remote Senior Site Reliability Engineer with verification

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Role and Team

The Site Reliability Engineering organization at Medallia brings together the infrastructure and applications that power a highly reliable global SaaS platform. In particular, Application SREs own the reliability of different products and their infrastructure stack at Medallia, and ensure that they continue to scale with our rapidly-growing business. We are constantly growing our footprint to meet and exceed the demands in multiple geographical regions. Most of our applications operate in Kubernetes environments and we host them in Medallia Cloud, Azure, AWS, and GCP. Our team is built of true professionals that leverage all benefits of SRE approaches. Engineers can build their careers and increase their professional weight with full support of Medallia.

We are currently looking for a Senior Site Reliability Engineer who has a passion for technological challenges and a high desire to learn, who embraces a dynamic environment, and who will help us scale out our existing infrastructure, tend to incidents, and deploy new cutting-edge tools. This engineer will focus on the Medallia MXO product running in Azure, but will be engaged across other products over time.

Responsibilities

• Collaborate with product-engineering teams, build strong relationships and solve complex challenges together with a focus on Azure and the MXO product
• Ensure applications and their infrastructure are updated and released at a defined pace
• Build automation and tooling around applications and related standard procedures to eliminate manual work
• Troubleshoot complex problems that may span the full service stack
• Ensure SLAs, and proactively monitor and manage the availability of infrastructure and applications
• Optimize performance and scalability of components across the full service
• Be part of the SRE team’s on-call rotation for escalations
  
  
  

IMPORTANT NOTE: This role will require being on a rotating on-call shift which includes being available during evenings, weekends and holidays when scheduled.

Qualifications

Minimum Qualifications

• 5+ years of experience with Site Reliability Engineering, Systems Operations, and/or related software development roles
• Demonstrated experience working with cross-functional teams
• Demonstrated experience with:
• Building, configuring, and maintaining operational monitoring and reporting tools. Deploying and managing Azure core services and utilizing Kubernetes
• Operations in on-premises and cloud environments (Triage + Troubleshoot)
• Incident management and change management
• Complex information security concepts
• Direct support of customer-facing production applications
• Jenkins pipelines and management of Jenkins frameworks
• Demonstrated knowledge of:
• Linux OS and fundamental technologies like networking, DNS, LDAP, IP filtering, Redis, etc.
• Scripting languages (Python, Bash, Groovy, Go, etc)
• Traditional web stack (application frontend, backend, caches, APIs, databases).
• Develop and maintain infrastructure-as-code scripts and templates
• Asynchronous and reliable application design (message queues, DB replicas, load balancing, auto-scaling, etc)
• Kubernetes or other containerized environments and K9 (or equivalent) Kubernetes management.
• Networking and routing skills (knowledge of VPNs, IP subnetting, etc)
• Release approaches (roll-out, canary, blue/green, etc)
• Ability to be part of on-call rotations to manage escalations
  
  

Preferred Qualifications

• Experience with:
• Orchestration tools (Ansible, Terraform, CloudFormation, etc)
• Network infrastructure and firewall rule updates and change management.
• Relational DB’s such as: PostgreSQL.
• NoSQL DBs such as: Cassandra, MongoDB
• CI/CD tools such as: Jenkins, ArgoCD
• SSL certificates and key management.
• Ability to lead projects across multiple teams
• Strong communication skills
  
  

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at [email protected]. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.