Homeoffice Client Success Coordinator en Hashtagpaid

The RoleAs a Client Success Coordinator, you play a pivotal role in supporting Senior Client Success Managers and Client Success Managers, by ensuring campaigns are executed successfully from start to finish. You are the go-to person for managing all internal workflows post-sale, including managing creator relationships. You independently and confidently manage day to day tasks while understanding when to pull in the CSM for support and provide them with clear status updates. You take 100% responsibility and are accountable that all processes run smoothly and that the campaign meets both client expectations and internal standards.

If you're successful

You will fully own creator communication. You will communicate clearly and effectively to ensure everyone has all the information needed to successfully execute the campaign

Your timeline management skills are top notch and you take 100% ownership on meeting deadlines.

You will own the entire creator content process, including reviewing creator briefs, sharing feedback, reviewing concepts/content, and scheduling content posting

You will collaborate closely with internal teams, including Creator Operations and Paid Media to move the campaign forward 

You will be a campaign reporting wiz, collect Post Campaign Analysis data, build graphs and additional reporting results 

You will have a strong working relationship with the CSM you are partnering with, proactively flagging any concerns, sharing status updates, arming them with the information they need to successfully support the clients 

You're perfect for the role if

You have experience in a fast paced environment and have strong attention to detail

You can manage multiple action items simultaneously, juggle competing priorities, and remain detail-oriented throughout

You are committed to self-improvement, proactively seeking feedback from clients, key stakeholders, your manager, and peers. You take active steps to grow and develop your skills

You are client-obsessed and will do whatever it takes to keep your clients happy. You excel at creating meaningful relationships, deeply understanding client goals, and ensuring clients feel valued

You are strong with numbers and highly analytical. You can tell compelling stories with data, effectively sharing relevant insights with clients

Your friends call you a social media expert! You regularly engage with platforms like Instagram, Facebook, TikTok, and other trending social channels to connect and get inspired by creators

About you

You thrive in a fast-paced environment where accuracy and precision are critical

You bring strong attention to detail, ensuring flawless execution across all aspects of a campaignYou anticipate challenges before they arise and develop proactive solutions

You are comfortable thinking on your feet and pivoting quickly to keep projects on track

You are adaptable and open to taking on new responsibilities as business needs evolve

Why #paid

We are a group of passionate and thoughtful people working together to fundamentally change the way brands are built while empowering creators to make a living doing what they love

We are growing quickly! Plus, #paid is the highest-rated platform on the popular G2 Crowd software review website

We have all the fun perks you’d expect—flexible vacation policy, competitive vision, dental and health benefits, team offsites and working hubs, and socials (yes, even remotely!)

We invest in our team members, with L&D budgets and RRSP/401K Matching Programs

We are proud of our culture and care about it deeply—we live by our team values and are always trying to make #paid a better company today than it was yesterday

We empower learning through meaningful career progression and the autonomy to test new ideas

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