Crm Opportunity Near You ∙ Page 2

About the Department

Definition: Under general supervision from the Assistant Director in the Community Regulatory Agency, will be responsible for analyzing training needs, developing curriculum and delivering courses related to monitoring gaming regulatory standards at the casinos.  Coordinates and schedules gaming training for Operations staff, or other staff.  Facilitates individual and group training sessions in accordance with gaming regulatory stands according to SRPMIC Chapter 15.5, Compact including appendices, applicable National Indian Gaming Commission (NIGC) regulations, and other related compliance standards. Documents and maintain training files and records according to the compact.  This job class is treated as FLSA Non-Exempt.

Essential Functions: Essential functions may vary among positions and may include the following tasks and other characteristics.  This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.

Position Duties

1. Training & Development: Acts as the primary facilitator and develops training programs that meet organizational goals and objectives.

• Meets with managers to determine specific training needs and assist with the development of a training program. 
• Coordinates and schedules internal training for Operations staff, or other staff at the discretion of the Director. 
• Identifies other relevant external training that is conducted by entities other than CRA. 
• Delivers group and individual instruction and training covering a range of procedural, operational, and/or management areas.
• Creates training at both basic and advanced levels to help workers maintain or improve job skills.
• Develops training procedure manuals, guides, mock simulations, testing, or course materials, such as handouts or visual materials.
• Develops training program for new hires and conducts orientation to familiarize them with department policies, procedures, and work requirements, including retraining, if applicable. 
• Develops monthly training schedules and oversee the scheduling and rescheduling of required training.
• Ensures all training activities required by gaming regulatory and other standards including carrying out department policies. 
• Conducts training sessions covering specified areas such as security, internal and external theft prevention, and other areas to ensure protection of tribal assets.
• Assists with the development of a training program and standardization to ensure compliance with gaming regulatory and other related compliance standards.

• Documents and maintains accurate training records, plans, logs, etc., on all training conducted.
• Develops, implements, oversees and maintains a training records management system.
• Develops training checklists for management to evaluate staff ability to perform essential job tasks. 
• Collects, compiles and reports results of attendance and training data.
• Maintains updated curriculum database and training records.
• Documents and maintains accurate training records as stipulated by regulations.
• Prepares quarterly training/attendance reports for all training conducted for management review.
• Reviews, maintains, and updates employee training records for compliance with gaming regulatory standards including department policies. 
• Facilitates monthly training meetings to report on the status of training provided and assess future training needs.
• Maintains updated files and spreadsheets to track all communication related to the review/approval process for gaming compliance procedural 
• changes.

• Utilizes learning and development best practices, including the use of questioning, listening and group discussion to draw out and build upon participant experiences and the effective use of visual aids.
• Develops testing and evaluation procedures to measure progress and to evaluate effectiveness of training.
• Demonstrates continuous effort to improve training programs to ensure they are beneficial to employees.
• Attend special meetings, training, conferences and seminars as required.

• Knowledge of the culture, customs, traditions, history and government of the SRPMIC.
• Knowledge of Salt River Pima-Maricopa Indian Community (SRPMIC) Ordinances regarding gaming.
• Knowledge of Federal, State, SRPMIC and Gaming laws, regulations, policies and procedures.
• Knowledge of gambling and gaming practices, equipment and devices, including knowledge of all Class II and Class III Gaming games.
• Knowledge of casino internal controls and operational procedures, gambling and gaming practices, equipment and devices.
• Knowledge of basic law enforcement principles, practices and procedures, and investigation principles and practices.
• Knowledge of documentation/record keeping principles and practices.
• Knowledge of gaming device operation and compliance requirements.
• Knowledge of monitoring techniques for possible illegal gaming practices and devices.
• Knowledge of security practices including surveillance equipment and its usage.
• Knowledge of adult education issues and techniques, and must possess excellent presentation skills, including written and oral communication skills.
• Knowledge of casino games and technology. 

• Skill in written and oral communication necessary for documentation, reporting incidents, explanation of practices, policies and procedures.
• Skill in developing and presenting gaming compliance related training.
• Skill in written and oral communications necessary for training, report writing, documentation, explanation of practices, policies and procedures.
• Skill in observing employees and customers for compliance with gaming regulations.
• Skill in observing/monitoring employees to ensure compliance with internal controls, and management practices and procedures.
• Skill with software database to track staff training and accomplishments.
• Skill maintaining confidentiality and using discretion in dealing with sensitive information.
• Skill communicating with and instructing others, using both technical and non-technical language as appropriate to provide explanations to those for whom the subject matter is unfamiliar or difficult to understand.
• Skill using personal computer including proficiency in MS Office.

• Ability to administer and work within the CRA SharePoint Site, other departmental Microsoft programs, shared drives, Surveillance System and the records management system.
• Ability to interpret gaming compact requirements and apply interpretation in the review and updating of casino and regulatory policies and procedures.
• Ability to instruct and provide training on gaming compliance related topic in group or individual setting.
• Ability to instruct in a classroom, group or individual setting in a flexible work environment.
• Ability to communicate and work cooperatively with all levels of employees, and with other governmental agencies.
• Ability to identify cheating or any unusual, irregular or illegal gaming activity.
• Ability to communicate effectively with customers to eliminate disruptive situations.
• Ability to use personal computer and related software (such as: MS Word, Excel) to maintain records and create reports.
• Ability to stand and walk for extended periods of time.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively communicate with large or small groups of people and project a positive, professional image.
• Ability to teach fundamentals of Table Games and Poker related games offered by SRPMIC gaming enterprises.

Minimum Qualifications

Education & Experience:  Associate’s degree from an accredited college or university in Public Administration, Business, Education or related field AND a minimum of three (3) years combined experience in gaming operations and/or gaming regulatory agency; supervisory and/or professional training experience preferred; experience as a Blackjack and Poker dealer in an Arizona Indian gaming casino preferred OR

• Bachelor’s degree from an accredited college or university in Public Administration, Business, Education or related field AND one (1) year combined experience in gaming operations and/or gaming regulatory agency; supervisory and/or professional training experience preferred; experience as a Blackjack and Poker dealer in an Arizona Indian gaming casino preferred.

Other Qualifications

• May be required to work on all different shifts, all days of the week.
• Employment is contingent upon successful completion of an extensive background check and drug screening.
• Must be able to obtain and maintain SRPMIC and State Gaming Licenses.
• Requires working in facilities with exposure to secondary smoke.