German Speaking Customer Service For Booking.com - Remote In Greece presso Mercier Consultancy MD

Description

Mercier Consultancy MD is thrilled to offer a wonderful opportunity for German Speaking Customer Service Representatives for Booking.com in a remote setting in Greece. This position is perfect for enthusiastic individuals who thrive in a customer-focused environment and are keen to support travelers with their booking needs. You will be a part of a dynamic team dedicated to providing exceptional service to customers in the German-speaking market.

Key Responsibilities

• Assist customers with inquiries related to bookings, cancellations, and modifications via phone, email, and chat in German.
• Provide accurate information about accommodations, services, and local attractions.
• Resolve customer complaints and issues promptly and professionally to ensure a positive experience.
• Document all customer interactions accurately in our CRM system.
• Collaborate with various departments to ensure seamless communication and service delivery.
• Stay updated on Booking.com products and industry trends to better assist customers.

Requirements

• Fluency in German (both written and spoken) is essential; proficiency in English is a plus.
• Previous experience in customer service, preferably in the tourism or hospitality sector.
• Strong communication and problem-solving skills with a friendly and professional demeanor.
• Ability to manage multiple tasks and thrive in a fast-paced environment.
• Familiarity with CRM systems and general computer applications.
• Self-motivated with the ability to work independently in a remote setting.
• Flexibility to work various shifts, including evenings and weekends if necessary.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...