MS Teams Voice Engineer presso E-INFOSOL LLC

PID: 25-13-09J-001

E-INFOSOL LLC is seeking a highly motivated MS Teams Voice Engineer to join our innovative, customer-focused team in Washington, DC. 

Location: Washington, DC

Job Type: Full-Time

Clearance Level: Top Secret

Travel: 25%

Summary

E-INFOSOL is seeking a technically experienced and solutions-driven Senior Microsoft Teams Voice Engineer to lead the deployment, configuration, and lifecycle management of Microsoft Teams Voice solutions in a secure, enterprise environment spanning over 800 sites. This role involves hands-on technical work, solution development, and ongoing optimization of Microsoft Teams Phone System, Direct Routing, Operator Connect, and Session Border Controllers (SBCs). The ideal candidate is comfortable managing complex telephony environments, supporting integration with enterprise workflows, and ensuring compliance with federal cybersecurity standards.

 Key Responsibilities:

• Enterprise Deployment: Lead implementation and support of Microsoft Teams Voice services across 800+ locations, including dial plan design, SBC configuration, and integration with Operator Connect and Direct Routing.
• Voice System Optimization: Configure and maintain advanced Teams Voice features such as e911, call queues, auto-attendants, voicemail, and number management.
• Infrastructure Monitoring & Maintenance: Conduct infrastructure health checks and apply software, firmware, and security updates to telephony systems and components.
• Testing & Lab Support: Manage development/test lab environments to validate VoIP devices and Analog Telephone Adapters (ATAs).
• Workflow & System Integration: Integrate Teams telephony with enterprise systems, service desks, and ITSM workflows to support business continuity.
• Security Compliance: Apply and maintain STIGs, manage vulnerability scanning and remediation, and ensure PKI and certificate validity.
• Monitoring & Reporting: Use monitoring tools and dashboards to track uptime, performance, and usage trends; generate reports for stakeholders.
• Incident Response & Tier 3 Support: Serve as the escalation point for complex telephony issues, working collaboratively across IT, security, and operations teams.
• Mentorship & Knowledge Sharing: Support junior engineers and staff through documentation, peer reviews, and technical guidance.

Qualifications

• Bachelor's Degree in Information Systems, Computer Science, Business Systems, or related IT Management or equivalent combination of education, training, and work experience
• Minimum 8 years of experience in enterprise telephony or unified communications, with direct experience supporting Microsoft Teams Phone System.
• Proficient in PowerShell scripting, Microsoft Teams Admin Center, and Microsoft 365 Admin Center.
• Excellent troubleshooting skills and strong attention to detail.
• Strong communication skills with both technical and non-technical stakeholders.
• Hands-on expertise with Microsoft Teams Voice technologies: Direct Routing, Operator Connect, Session Border Controllers (SBCs), SIP/VoIP routing and dial plan design

Preferred Qualifications

• Experience migrating from legacy PBX to Microsoft Teams Voice.
• Familiarity with government cybersecurity compliance frameworks (e.g., STIGs, FISMA, NIST).
• Experience with integrating Teams Voice with third-party systems or services.
• Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (or equivalent)

About E-INFOSOL

E-INFOSOL is a Service Disabled and Veteran Owned Small Business (SDVOSB) located in the Washington, D.C. metropolitan area. We specialize in building modern and tailored solutions to support our customers’ mission. As a mission-first organization, we deliver Subject Matter Expertise (SME) in cloud computing, virtualization, cyber security, software development and data services. We support the Intelligence Community, Department of Defense, Federal Law Enforcement, Civilian Agencies and the Private Sector.

Through strategic partnerships with top industry players such as Amazon Web Services (AWS), VMware, Microsoft and Nutanix, E-INFOSOL provide an array of IT products and solutions. Combined with our industry expertise, we deliver in-depth knowledge on Government requirements and fully understand NIST and DoD security requirements. Our expertise in the latest technologies combined with our understanding of infrastructure needs and security requirements provides the best combination for achieving innovative and secure environments for Government Agencies and Private Sector.

Career Growth

“Putting People First, Achieving our Mission Together”. E-INFOSOL is a people-first organization focusing on a positive employee culture that inspires creativity and innovation in support of our customers. With opportunities such as reimbursement and bonuses based on completion of certifications, we invest in our employees’ career growth.

Full Time Benefits

• Medical – 100% company paid for employees with dependent options
• Dental and Vision
• Retirement Savings (401k) up to 4% match
• Health Savings Account (HSA), FSA and DCFSA
• Company-paid Short/Long-term disability (w/ additional supplemental options)
• Company-paid Life and AD&D (w/ additional supplemental options)
• Generous Paid Time Off and ALL 11 Federal Holidays
• Legal and Identity Protection Services
• Bonuses for certifications and reimbursement

Employee Perks:

• UberOne, Company Outings (Sporting events, Happy Hours, etc.), Discounts on services including Pet Insurance

Company Awards:

• SBA 8(a) Certified
• SDVOSB
• GSA Contract Holder
• Inc. 5000

Equal Employment Opportunity Policy

E-INFOSOL LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Website: E-INFOSOL.com