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Hybrid CRM Administrator CRM Administrator

Cordance · United States Of America · Hybrid

About the job

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We're experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies' full potential.We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.Cordance is seeking a talented and detail-oriented CRM Administrator with a focus on HubSpot to join our team. You will play a crucial role in ensuring the seamless integration and optimization of CRM deployments, with a specific focus on our HubSpot portals, across multiple Cordance business units. The ideal candidate will collaborate closely with Sales Operations and Marketing teams to enhance or migrate CRMs for new acquisitions, guaranteeing that all business units have robust key objects, fields, and automation within their CRM and Lead Management tools. This is a fully remote role; all candidates must live and have full work authorization in the USResponsibilities:CRM Migration and Optimization:

  • Collaborate with Sales Operations and Marketing teams to understand CRM requirements for each business unit
  • Lead efforts to improve or migrate CRMs for newly acquired business units, ensuring alignment with Cordance standards
Configuration and Customization:
  • Configure CRM systems (HubSpot and Salesforce Instances) to meet the unique needs of each business unit
  • Customize key objects, fields, and automation to enhance user experience and operational efficiency
Documentation:
  • Develop and maintain comprehensive user and data documentation for all CRMs and supporting systems
  • Ensure documentation is up-to-date, easily accessible, and aligns with best practices
User Training and Support:
  • Provide training materials to end-users on CRM functionalities and best practices
  • Offer ongoing support to address user queries and challenges related to CRM systems
Qualifications:
  • Bachelor's degree in a related field or equivalent practical experience
  • Proven experience as a CRM Administrator, preferably HubSpot
  • Strong understanding of sales and marketing processes
  • Excellent analytical and problem-solving skills
  • Openness to learning new things
Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.Why Join Us?At Cordance, we believe in taking care of our team members. When you join us, you'll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
  • Health and Wellness:
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    • Comprehensive Health Coverage: Coverage begins on your first day of employment.
  • Retirement Savings:
    •
    • 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested.
    • RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested.
  • Paid Time Off:
    •
    • Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
  • Parental Leave:
    •
    • 12 weeks paid leave for all employees.
  • Remote Work Support:
    •
    • Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
  • Holidays:
    •
    • Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.
Join us and be part of a company that values your contributions and well-being from day one!EEOC & ADA Statement:Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws.Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Final candidate must be able to pass a background check.To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/