Aws Remote- & Homeoffice Jobs in Dublin, County of Dublin

Europe, Middle East and AfricaWhat We’re Looking ForEurope, Middle East and Africa

Europe, Middle East and AfricaAre you customer-obsessed? A problem solver? Motivated by metrics? A trusted customer advisor? We are looking for an experienced customer-facing professional who is passionate about working with customers at scale and ensuring their success. As a Customer Success Manager, you will be pivotal in providing exceptional experiences to our customers, facilitating meaningful interactions, and ensuring they get maximum value from our products through scaled and digital programs throughout their customer journey. Collaborating closely with the sales team, you will balance account management and business expertise, offering robust recommendations to our critical stakeholders.Europe, Middle East and Africa

Europe, Middle East and AfricaWhat You’ll Be Working OnEurope, Middle East and Africa

• Europe, Middle East and AfricaOversee a pooled portfolio of clients, guiding them to realize value from their investment in our products and servicesEurope, Middle East and Africa
• Europe, Middle East and AfricaGrow and retain our customers at scale, proactively identifying opportunities for expansion and optimization within accounts
• Europe, Middle East and AfricaLead the successful execution of key milestones throughout the customer lifecycle, including business reviews and renewal negotiations, while balancing inbound customer queriesEurope, Middle East and Africa
• Europe, Middle East and AfricaAdvocate for our customers internally, championing their needs and priorities to relevant stakeholders across departments such as product, support, engineering, legal, finance, and sales
• Europe, Middle East and AfricaBe a trusted advisor to key stakeholders, consistently meeting internal and customer deadlines.
  
  

Europe, Middle East and AfricaWe’d love to hear from people withEurope, Middle East and Africa

• Europe, Middle East and AfricaMinimum of 3 years experience as a Customer Success Manager or equivalent role in a SaaS company, with a focus on managing a high volume of accountsEurope, Middle East and Africa
• Europe, Middle East and AfricaExcellent critical thinking and problem-solving skills; capable of dissecting ambiguous problems into manageable components and thinking through solutionsEurope, Middle East and Africa
• Europe, Middle East and AfricaCommercial mindset, with previous experience in negotiation
• Europe, Middle East and AfricaA high degree of curiosity and a willingness to stretch, learn, develop, and (at times) be uncomfortableEurope, Middle East and Africa
• Europe, Middle East and AfricaA structured approach and the ability to consistently meet internal and customer deadlinesEurope, Middle East and Africa
• Europe, Middle East and AfricaResults-driven mindset, able to accomplish both product and team goals
• Europe, Middle East and AfricaStrong team player with a collaborative approach to working with cross-functional teamsEurope, Middle East and Africa
  
  

Europe, Middle East and AfricaWhy SurveyMonkey? We’re glad you asked

Europe, Middle East and AfricaSurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including Europe, Middle East and Africabest workplace for parentsEurope, Middle East and AfricaEurope, Middle East and Africa, our annual Europe, Middle East and Africaholiday refreshEurope, Middle East and AfricaEurope, Middle East and Africa, our annual Europe, Middle East and Africaweek of serviceEurope, Middle East and AfricaEurope, Middle East and Africa, and our Europe, Middle East and AfricaC.H.O.I.C.E FundEurope, Middle East and AfricaEurope, Middle East and Africa. In addition, we’ve reimagined the way we work to allow employees to choose what works best for them -- working in-person, fully remote, or a hybrid model that combines the two through our Europe, Middle East and AfricaChoice ModelEurope, Middle East and AfricaEurope, Middle East and Africa.Europe, Middle East and Africa

Europe, Middle East and AfricaOur commitment to an inclusive workplaceEurope, Middle East and Africa

Europe, Middle East and AfricaSurveyMonkey is an equal-opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Europe, Middle East and Africa