Process Operations Analyst/Associate bei Trade Republic

This position is based in Berlin, Germany, and requires native german language skills. Relocation support is available if needed.

THE BEST WORK OF YOUR CAREER

Trade Republic is the largest savings platform in Europe - we operate in 17 countries, serving +8 million customers who trusted us with over 100B in assets. But we’re striving for more.

We have a bold mission to empower everyone to build wealth with easy, safe, and free access to financial systems. You will have the opportunity to grow your career by collaborating with a team of outstanding talents and state of the art technology to build a lasting, positive future for millions.

WHAT YOU’LL BE DOING

The Customer Resolution team is a highly skilled, central unit within Operations, dedicated to managing and resolving the company's most critical and complex cases. This team serves as the single point of contact for urgent regulator requests and complaints, owning the end-to-end process from intake to final reply. The team's current focus is to build scalable, automated processes that meet the requirements of regulators like BaFin across all international markets. By using a data-driven approach and collaborating with various internal teams, they don't just solve problems, they build long-term, automated solutions to enhance the customer experience

Your responsibilities will include:

• Manage and resolve high-priority regulator requests and complaints within deadlines
• Pro-actively chase other teams within Operations in order to resolve complex customer issues that require cross-functional collaboration
• Identify problems and implement long-term solutions for frequently occurring issues
• Hands-on support in defining detailed functional requirements for new processes and implementing enhancements on existing processes
• Monitor performance dashboards to identify trends and write SQL queries for deep-dive analysis

WHAT WE'RE LOOKING FOR

• Bachelor's degree or higher in Business, Economics, or a similar field
• Based in Berlin with a German native language level
• Strong analytical skills, data-driven mindset, detail orientation and solid organizational and interpersonal skills
• Someone with a strong drive to pursue initiatives on their own accord and who takes ownership of deliverables
• A strong interest in Finance and Banking
• A team player who aligns with colleagues and collaborates on impactful outcomes
• Understanding of SQL and expertise with Next Matter or N8N is a bonus
• Fluent with English, both verbal and written communication

WHY YOU SHOULD APPLY NOW

Our culture rewards ownership, excellence, and high energy. We care deeply about outcomes and hold each other accountable - we’re here to win and fix one of the largest challenges Europeans face - closing the pension gap and democratizing wealth. If this gets you fired up, reach out!