Details zum Jobangebot
ThoughtExchange is the world’s most trusted AI engagement and experience platform for leaders who drive change and alignment. We support a diverse range of clients from top school districts across North America to Fortune 500 companies and Public Sector innovators. We’re also winners of Quartz’s Best Companies for Remote Workers and Canada’s Top Growing Companies. Join us on our journey to accelerate change for good through inclusive problem-solving!
Join our team as a Customer Insights Analyst Intern in a dynamic role where you'll generate impactful data-driven reports for our valued customers. You'll be helping our customers unlock the full potential of our software and services and also collaborate with our awesome internal training, support, and customer success teams. You’ll also have the chance to dive into market and competitive research. This contributes to customer success initiatives that enhance the overall customer experience. This is your chance to innovate, play with data, and support a purpose-driven company!
Please note that this is a four-month position with the possibility of an extension. This role is open to students for the Fall term (September to December) as well as non-students.
What You’ll Do:
ThoughtExchange welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time to time, emergencies happen, and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.
What we offer: ThoughtExchange wants to ensure our people are heard, supported, and cared for—so we invest in our employees. We're continuously asking our employees what they need to ensure we're supporting their successes in the workplace and in life. We are proud to offer our employees the following:
Benefits & Well-Being: From day one, you’ll receive a benefits package focused on health & wellness that includes a generous time off policy, flexible extended benefits plan options and company-wide Mental Health days off scheduled through the year. Our benefits package also includes maternity & parental leave top-up programs and access to Maple, Inklebot, and Headspace which support our employees' primary care, mental health, and wellness needs.
Flexibility: We’ve been remote-first for over ten years. We’re contribution-focused, and we operate on mutual trust because we need you to feel empowered to be your best self. You know the circumstances in which you excel—where you work and how you structure your day.
Ownership: In addition to competitive pay and benefits, employees receive share options when joining the company. Additional options are awarded throughout your ThoughtExchange career based on ongoing contributions to the company.
Culture: We walk the walk when it comes to our product, and we make sure no important decisions are made without including our employees' perspectives. We value and prioritize everyone’s voice, so we use our anonymous, anti-bias platform to make sure people are comfortable sharing their real thoughts and feedback.
Compensation: We want you to do your best work, and part of that is being happy with your compensation. We pay fairly, taking into account all the complexities of market rates, experience, location, and demand. We believe in pay transparency and pay equity.
Connection: In addition to remote hubs of employees across Canada & the US and offices in Rossland & Vancouver, we get together once a year as a company in some pretty cool locations. We also connect virtually as a company on a monthly basis and celebrate one another in our #gratitude Slack channel.
Growth: You’ll have the opportunity to join regular Anti-racism, Diversity, Equity & Inclusion (ADEI) and Learning & Development sessions. You also have access to an annual Professional Development stipend & Company Coach to ensure you can grow in your role & advance your career.
The salary range for this position is $3,300 - 3,600 a month. Your specific compensation within this range is determined based on your job-related skills, knowledge, experience, and our internal equity assessment.
Join our team as a Customer Insights Analyst Intern in a dynamic role where you'll generate impactful data-driven reports for our valued customers. You'll be helping our customers unlock the full potential of our software and services and also collaborate with our awesome internal training, support, and customer success teams. You’ll also have the chance to dive into market and competitive research. This contributes to customer success initiatives that enhance the overall customer experience. This is your chance to innovate, play with data, and support a purpose-driven company!
Please note that this is a four-month position with the possibility of an extension. This role is open to students for the Fall term (September to December) as well as non-students.
What You’ll Do:
- Reporting and Analysis
- Prepare reports and analysis to support Customer Success & Account Managers
- Coordinate and generate data and analysis for TE Customers on their engagements
- Facilitates initial data discovery, exploration, and value identification phases
- Utilize analytical skills to extract relevant themes and insights from the Exchange and Survey data
- Create comprehensive reports, highlighting key findings, and assist with translating them into actionable strategies for customers to help them meet their objectives
- Documentation and Requirement Gathering
- Assist with client presentations, requirements gathering & design sessions
- Document customer interactions and solutions in our knowledge base
- Monitor and report on customer feedback to help improve our product and services
- Collaboration with Internal Teams:
- Work with internal teams to prioritize and execute projects throughout the project lifecycle
- Share insights with team members and collect inputs to verify and iterate results
- Help support the Training and Support teams as needed
- ADEI:
- Support our Anti-Racism and Diversity, Equity and Inclusion (ADEI) mandate by (at a minimum) being aware of our ADEI commitment and initiatives and completing all required ADEI training
- 6 months - 1-year experience in research, analytics, reporting, and/or customer support
- Solid data-gathering and analysis skills
- Strong proficiency in Excel
- Excellent attention to detail and a commitment to delivering high-quality work
- Great communication and teamwork skills
- Ability to understand and articulate complex technical concepts in a clear and concise manner
- Great relationship-building skills with the ability to understand stakeholder needs and gather requirements
- Natural curiosity, strong critical thinking skills, and extremely resourceful problem-solving
ThoughtExchange welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time to time, emergencies happen, and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.
What we offer: ThoughtExchange wants to ensure our people are heard, supported, and cared for—so we invest in our employees. We're continuously asking our employees what they need to ensure we're supporting their successes in the workplace and in life. We are proud to offer our employees the following:
Benefits & Well-Being: From day one, you’ll receive a benefits package focused on health & wellness that includes a generous time off policy, flexible extended benefits plan options and company-wide Mental Health days off scheduled through the year. Our benefits package also includes maternity & parental leave top-up programs and access to Maple, Inklebot, and Headspace which support our employees' primary care, mental health, and wellness needs.
Flexibility: We’ve been remote-first for over ten years. We’re contribution-focused, and we operate on mutual trust because we need you to feel empowered to be your best self. You know the circumstances in which you excel—where you work and how you structure your day.
Ownership: In addition to competitive pay and benefits, employees receive share options when joining the company. Additional options are awarded throughout your ThoughtExchange career based on ongoing contributions to the company.
Culture: We walk the walk when it comes to our product, and we make sure no important decisions are made without including our employees' perspectives. We value and prioritize everyone’s voice, so we use our anonymous, anti-bias platform to make sure people are comfortable sharing their real thoughts and feedback.
Compensation: We want you to do your best work, and part of that is being happy with your compensation. We pay fairly, taking into account all the complexities of market rates, experience, location, and demand. We believe in pay transparency and pay equity.
Connection: In addition to remote hubs of employees across Canada & the US and offices in Rossland & Vancouver, we get together once a year as a company in some pretty cool locations. We also connect virtually as a company on a monthly basis and celebrate one another in our #gratitude Slack channel.
Growth: You’ll have the opportunity to join regular Anti-racism, Diversity, Equity & Inclusion (ADEI) and Learning & Development sessions. You also have access to an annual Professional Development stipend & Company Coach to ensure you can grow in your role & advance your career.
The salary range for this position is $3,300 - 3,600 a month. Your specific compensation within this range is determined based on your job-related skills, knowledge, experience, and our internal equity assessment.
