Ready to be a Titan?

In this role, you will deal directly with customers who are exiting our platform. The Part Time Sales Retention Associate will be customer facing (email and phone). Responsibility is inclusive of but not limited to: guiding customers to offboard, assisting in billing modifications and churning tenants. Meticulous attention to deadlines is a must have. Own Salesforce workflows for creating and updating triage cases.

You will be an integral part in proactively supporting Customer Success Teams and Billing to drive forth seamless transitions

• This is a contract role that runs through the end of December 2024 requiring 20 hours per week.
  
  

What you'll do:

• Support and work effectively with CS, Billing and Customers
• Offboard customers via direct communication (email and phone)
• Manage Customer related expectations at contract end dates and churn accounts
  
  

What you'll need:

• Meticulous attention to detail and ability to meet strict deadlines
• Salesforce knowledge/experience (Triage Cases, Billing Cases)
• Strong willingness to take initiative (identify problems quickly, proactive communication upstream and downstream, take on out of scope responsibilities when needed)
• Excellent customer service skills
• Ability to triage billing or cancelation needs at a high level
• Coachable and self aware
• Effective time management
• Active listening + rapport building skills
• Empathize cross functionally while working effectively across teams
• Embody SLT guiding principles: Go for the Gap, Entitled to nothing grateful for everything, Keep a Blue Head
  
  

Preferred Experience:

• Applicable Customer Success experience
  
  

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.