Europe, Middle East and AfricaBuilding the Future of Crypto

Europe, Middle East and AfricaOur Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.Europe, Middle East and Africa

Europe, Middle East and AfricaWhat makes us different?Europe, Middle East and Africa

Europe, Middle East and AfricaKraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.Europe, Middle East and Africa

Europe, Middle East and AfricaBefore you apply, please read the Europe, Middle East and AfricaKraken CultureEurope, Middle East and Africa page to learn more about our internal culture, values, and mission.Europe, Middle East and Africa

Europe, Middle East and AfricaAs a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to Europe, Middle East and Africaindustry-leading securityEurope, Middle East and AfricaEurope, Middle East and Africa, Europe, Middle East and Africacrypto educationEurope, Middle East and AfricaEurope, Middle East and Africa, and Europe, Middle East and Africaworld-class client supportEurope, Middle East and Africa through our products like Europe, Middle East and AfricaKraken ProEurope, Middle East and AfricaEurope, Middle East and Africa, Europe, Middle East and AfricaKraken NFTEurope, Middle East and AfricaEurope, Middle East and Africa, and Europe, Middle East and AfricaKraken FuturesEurope, Middle East and AfricaEurope, Middle East and Africa.Europe, Middle East and Africa

Europe, Middle East and AfricaBecome a Krakenite and build the future of crypto!Europe, Middle East and Africa

Europe, Middle East and AfricaProof of WorkEurope, Middle East and Africa

Europe, Middle East and AfricaThe TeamEurope, Middle East and Africa

Europe, Middle East and AfricaEmpowered to enhance client experiences, the Process Optimization team collaborates closely with the Client Engagement leadership team to refine workflows and solutions. Specializing in optimizing processes within CE tools, we are committed to upholding Kraken's reputation for unparalleled service, ensuring every client receives a 6-star experience. Our team plays a pivotal role in ensuring that all clients, regardless of their familiarity with our platform or their crypto journey, can confidently join us in accelerating the adoption of crypto.Europe, Middle East and Africa

Europe, Middle East and AfricaThe OpportunityEurope, Middle East and Africa

Europe, Middle East and AfricaWe're on the lookout for a Client Engagement Operations Supervisor to join our Client Engagement team based remotely in Europe! In this role, your main mission will be to keep our CE team workflows finely tuned, always aligning with business needs and leveraging cutting-edge tech. Collaborating with your team, you'll chart our customer journey, gather insights from CE leaders and customers, and pinpoint areas for improvement, offering strategic solutions backed by thorough risk analysis. Ultimately, you will ensure our agents have a top-notch architecture system to deliver that coveted white-glove experience that makes us proud.Europe, Middle East and Africa

Europe, Middle East and AfricaReporting to the CE Operations Manager, you'll lead a group of specialists, guiding them through their daily tasks while also mentoring and coaching them to foster their professional growth. This role presents an exciting opportunity for a customer service expert looking to sharpen their problem-solving skills and leverage their process-driven mindset to make a significant impact in the world of crypto. This might be the occasion to have your career going to the moon!Europe, Middle East and Africa

Europe, Middle East and AfricaSome More DetailsEurope, Middle East and Africa

• Europe, Middle East and AfricaWorking hand in hand with stakeholders from the CE leadership team to deeply understand workflows, business needs, and strategic objectives.Europe, Middle East and Africa
• Europe, Middle East and AfricaSupport team members in their professional development, monitor performance, and handle escalations as needed.Europe, Middle East and Africa
• Europe, Middle East and AfricaGuaranteeing that our Client Engagement teams are equipped with optimal solutions to enhance the client experience.Europe, Middle East and Africa
• Europe, Middle East and AfricaAssisting Service teams in overseeing SLAs and integrating new tools, processes, and protocols.Europe, Middle East and Africa
• Europe, Middle East and AfricaReferring requests beyond technical scope to appropriate teams and counterparts.Europe, Middle East and Africa

Europe, Middle East and AfricaSkills You Should HODLEurope, Middle East and Africa

• Europe, Middle East and AfricaExperience working in customer service roles where you developed client engagement skills and know best practicesEurope, Middle East and Africa
• Europe, Middle East and AfricaBackground in process optimization, SaaS management, or information technology roles, demonstrating your ability to drive positive outcomes for multidisciplinary teams through strategic decision-makingEurope, Middle East and Africa
• Europe, Middle East and AfricaPrevious experience in a people management role demonstrating the ability to foster team growth and development in a fast-paced settingEurope, Middle East and Africa
• Europe, Middle East and AfricaFamiliarity with ticketing systems and customer support software, with a bonus in case management development and deployment experienceEurope, Middle East and Africa
• Europe, Middle East and AfricaPrior experience in customer service positions, demonstrating outstanding client engagement skills and familiar with industry best practicesEurope, Middle East and Africa
• Europe, Middle East and AfricaAdditional technical or programming skills would be advantageous (e.g.: ability to understand Zendesk business rules and technically coach the team)Europe, Middle East and Africa
• Europe, Middle East and AfricaPassion about the cryptocurrency world and most importantly a learning attitude about new crypto-industry trendsEurope, Middle East and Africa
• Europe, Middle East and AfricaBelieve wholeheartedly in the crypto, cypherpunk, libertarian values of Kraken described in our Tentaclements documentEurope, Middle East and Africa

Europe, Middle East and Africa#UKEUEurope, Middle East and Africa

Europe, Middle East and AfricaKraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!Europe, Middle East and Africa

Europe, Middle East and AfricaAs an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.Europe, Middle East and Africa

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