Europe, Middle East and AfricaWho We Are Is What We Do.Europe, Middle East and Africa

Europe, Middle East and AfricaDeel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.Europe, Middle East and Africa

Europe, Middle East and AfricaThe team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.Europe, Middle East and Africa

Europe, Middle East and AfricaCompanies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.Europe, Middle East and Africa

Europe, Middle East and AfricaWhy should you be part of our success story?Europe, Middle East and Africa

Europe, Middle East and AfricaA 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.Europe, Middle East and Africa

Europe, Middle East and AfricaWe offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.Europe, Middle East and Africa

Europe, Middle East and AfricaAfter our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.Europe, Middle East and Africa

Europe, Middle East and AfricaWe’re looking for a skilled Operations Lead to manage wide operations team (up to 50 employees, including several Team Leads) and collaborate with product teams.Europe, Middle East and Africa

Europe, Middle East and AfricaThis role is about developing a firm foundation for our operations and continuing to innovate on ways to scale it quickly and effortlessly. We want you to focus particularly on our customer satisfaction and process compliance in this role by finding a balance between consistency and positive experiences for all our customers.Europe, Middle East and Africa

Europe, Middle East and AfricaIn addition, this role will be assisting in building out the function globally. You’ll need to combine a sharp eye and discipline for delivery with a creative and process-driven mindset to seek out and solve some of our most complex global challenges.Europe, Middle East and Africa

Europe, Middle East and AfricaResponsibilities:Europe, Middle East and Africa

• Europe, Middle East and AfricaYou'll be responsible for the day-to-day management of various Teams (Team Leads, Onboarding and Mobility Analysts)Europe, Middle East and Africa
• Europe, Middle East and AfricaDaily, weekly, monthly, and quarterly operations KPI review and managementEurope, Middle East and Africa
• Europe, Middle East and AfricaDevelop a process for improving customer faced processes without sacrificing quality parametersEurope, Middle East and Africa
• Europe, Middle East and AfricaHelp build and implement processes and standards for delivery through the global networkEurope, Middle East and Africa
• Europe, Middle East and AfricaDemonstrate excellent business analytics to perform root cause analysis activitiesEurope, Middle East and Africa
• Europe, Middle East and AfricaUnder minimal supervision, provide direction for multiple, complex and related projects to maximise overall benefit and alignment to strategic program objectives.Europe, Middle East and Africa
• Europe, Middle East and AfricaResponsibility for managing the performance of Team Leads, coach and mentor them to reach their potential, always leading by example.Europe, Middle East and Africa
• Europe, Middle East and AfricaEnsure correct implementation of staff training, quality assurance, development and performance programs in conjunction with Training Leads and Operational Manager.Europe, Middle East and Africa
• Europe, Middle East and AfricaDrive continuous process Improvement and improve problem resolution times.Europe, Middle East and Africa
  
  
  

Europe, Middle East and AfricaRequirements:Europe, Middle East and Africa

• Europe, Middle East and AfricaExperience in managing up to 30-50 employees (including Team Leads/Managers)Europe, Middle East and Africa
• Europe, Middle East and AfricaPrevious business experience in Customer Support / Complaints/ BPO area would be beneficialEurope, Middle East and Africa
• Europe, Middle East and AfricaExperience running projects, performing informal or acting leadership rolesEurope, Middle East and Africa
• Europe, Middle East and AfricaStrong coaching and mentoring skillsEurope, Middle East and Africa
• Europe, Middle East and AfricaLeadership skills with a creative, confident and motivational approachEurope, Middle East and Africa
• Europe, Middle East and AfricaExcellent communication, reading comprehension, and writing skillsEurope, Middle East and Africa
• Europe, Middle East and AfricaDemonstrated ability and commitment to go “Above and Beyond” the daily expectations of role duties when requiredEurope, Middle East and Africa
• Europe, Middle East and AfricaHistory of taking ownership and driving resultsEurope, Middle East and Africa
• Europe, Middle East and AfricaExcellent technical and analytical aptitudeEurope, Middle East and Africa
• Europe, Middle East and AfricaStrong presentation and excellent communication skillsEurope, Middle East and Africa
• Europe, Middle East and AfricaSelf-driven and ability to work in a fast-paced and evolving environmentEurope, Middle East and Africa
• Europe, Middle East and AfricaYou can break complex problems into smaller ones and enjoy working with data to facilitate your work using such tools as SQL and Google SpreadsheetsEurope, Middle East and Africa
• Europe, Middle East and AfricaYou can make a good business case and convince people to help you executeEurope, Middle East and Africa
• Europe, Middle East and AfricaQueue, spike and Backlog managementsEurope, Middle East and Africa
• Europe, Middle East and AfricaAbility to handle multiple priorities and meet deadlines in stressful situationsEurope, Middle East and Africa
• Europe, Middle East and AfricaSome international travel requiredEurope, Middle East and Africa
• Europe, Middle East and AfricaMBA or graduate degree preferredEurope, Middle East and Africa
  
  
  

Europe, Middle East and AfricaTotal RewardsEurope, Middle East and Africa

Europe, Middle East and AfricaOur workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.Europe, Middle East and Africa

Europe, Middle East and AfricaSome things you’ll enjoyEurope, Middle East and Africa

• Europe, Middle East and AfricaProvided computer equipment tailored to your roleEurope, Middle East and Africa
• Europe, Middle East and AfricaStock grant opportunities dependent on your role, employment status and locationEurope, Middle East and Africa
• Europe, Middle East and AfricaAdditional perks and benefits based on your employment status and countryEurope, Middle East and Africa
• Europe, Middle East and AfricaThe flexibility of remote work, including WeWork access where availableEurope, Middle East and Africa
  
  
  

Europe, Middle East and AfricaAt Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.Europe, Middle East and Africa

Europe, Middle East and AfricaUnless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @Europe, Middle East and AfricaEurope, Middle East and Africadeel.comEurope, Middle East and Africa and other acquired company emails like @Europe, Middle East and AfricaEurope, Middle East and Africapayspace.comEurope, Middle East and Africa and @Europe, Middle East and AfricaEurope, Middle East and Africapaygroup.comEurope, Middle East and AfricaEurope, Middle East and Africa. You can view the most up-to-date job listings at Deel by visiting Europe, Middle East and Africaour careers pageEurope, Middle East and AfricaEurope, Middle East and Africa.Europe, Middle East and AfricaEurope, Middle East and Africa