Europe, Middle East and AfricaWho We Are Is What We Do.Europe, Middle East and Africa

Europe, Middle East and AfricaDeel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.Europe, Middle East and Africa

Europe, Middle East and AfricaThe team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.Europe, Middle East and Africa

Europe, Middle East and AfricaCompanies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.Europe, Middle East and Africa

Europe, Middle East and AfricaWhy should you be part of our success story?Europe, Middle East and Africa

Europe, Middle East and AfricaA 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.Europe, Middle East and Africa

Europe, Middle East and AfricaWe offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.Europe, Middle East and Africa

Europe, Middle East and AfricaAfter our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.Europe, Middle East and Africa

Europe, Middle East and AfricaAbout The RoleEurope, Middle East and Africa

Europe, Middle East and AfricaDeel is one of the fastest SaaS companies ever to reach 100M revenue, and is very far along the way to become the fastest company to $1B revenue. Driven by an enormous market, and high speed of innovation, Deel has expanded their product suite and customer base by many orders of magnitude in the last few years. With over 20,000 global customers, customer success is a vital strategic pillar for Deel. As Senior Analyst for Customer Success, you’ll work closely with CS leadership and teams across the globe, helping them make the right decisions to drive higher customer engagement, lower churn and ultimately more profitability.Europe, Middle East and Africa

Europe, Middle East and AfricaDuties:Europe, Middle East and Africa

• Europe, Middle East and AfricaAs part of our data team, you’ll work closely with data engineers, analytics engineers and analysts across the business to develop our tool.
• Europe, Middle East and AfricaYou’ll work closely with the most senior CS stakeholders
• Europe, Middle East and AfricaYou will drive the direction of our churn & retention data models and reporting infrastructure, building dashboards in Looker
• Europe, Middle East and AfricaYou will own data enrichment of our customer success tooling, to ensure CS agents have the right insights at their disposal where they do their work.
• Europe, Middle East and AfricaYou’ll own the definition, quality and reliability for key business metrics, like NRR and Churn
• Europe, Middle East and AfricaYou’ll own and drive the development of customer success performance and productivity metricsEurope, Middle East and Africa
• Europe, Middle East and AfricaWorking closely with analytics engineering, you’ll develop customer centric dbt models like segmentation and time-perspectives
• Europe, Middle East and AfricaYou’ll collaborate closely with our data science team to refine models on churn-risk and customer sentimentEurope, Middle East and Africa
• Europe, Middle East and AfricaYou’ll build reporting in Looker, from highly curated and formatted dashboards that will see 1000+ viewers per months, to highly customizable self-service frameworks for specific subteams
  
  
  

Europe, Middle East and AfricaRequirements:Europe, Middle East and Africa

• Europe, Middle East and AfricaYou hold a Bachelor’s degree in Math, Economics, CS, or another STEM fieldEurope, Middle East and Africa
• Europe, Middle East and AfricaYou have at least 5 years experience in an analytical role
• Europe, Middle East and AfricaYou’ve worked for a B2B SaaS company in the past
• Europe, Middle East and AfricaYou’re an excellent communicator, you know how to tell simple, but compelling stories with dataEurope, Middle East and Africa
• Europe, Middle East and AfricaYou work well with people across the spectrum
• Europe, Middle East and AfricaExpert in SQL and Looker (or similar visualization tooling)Europe, Middle East and Africa
• Europe, Middle East and AfricaSome experience in data modeling and metrics designEurope, Middle East and Africa
  
  
  

Europe, Middle East and AfricaWe'd especially love to speak with you if:Europe, Middle East and Africa

• Europe, Middle East and AfricaYou have a worked with dbt and LookMLEurope, Middle East and Africa
• Europe, Middle East and AfricaYou have experience using customer data platforms like Gainsight, or VitallyEurope, Middle East and Africa
• Europe, Middle East and AfricaExperience with version control tools (GitHub, GitLab)Europe, Middle East and Africa
• Europe, Middle East and AfricaYou’ve worked for fast-growing B2B SaaS companies
• Europe, Middle East and AfricaYou have experience on customer analyticsEurope, Middle East and Africa
  
  
  

Europe, Middle East and AfricaTotal RewardsEurope, Middle East and Africa

Europe, Middle East and AfricaOur workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.Europe, Middle East and Africa

Europe, Middle East and AfricaSome things you’ll enjoyEurope, Middle East and Africa

• Europe, Middle East and AfricaProvided computer equipment tailored to your roleEurope, Middle East and Africa
• Europe, Middle East and AfricaStock grant opportunities dependent on your role, employment status and locationEurope, Middle East and Africa
• Europe, Middle East and AfricaAdditional perks and benefits based on your employment status and countryEurope, Middle East and Africa
• Europe, Middle East and AfricaThe flexibility of remote work, including WeWork access where availableEurope, Middle East and Africa
  
  
  

Europe, Middle East and AfricaAt Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.Europe, Middle East and Africa

Europe, Middle East and AfricaUnless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @Europe, Middle East and AfricaEurope, Middle East and Africadeel.comEurope, Middle East and Africa and other acquired company emails like @Europe, Middle East and AfricaEurope, Middle East and Africapayspace.comEurope, Middle East and Africa and @Europe, Middle East and AfricaEurope, Middle East and Africapaygroup.comEurope, Middle East and AfricaEurope, Middle East and Africa. You can view the most up-to-date job listings at Deel by visiting Europe, Middle East and Africaour careers pageEurope, Middle East and AfricaEurope, Middle East and Africa.Europe, Middle East and AfricaEurope, Middle East and Africa