Europe, Middle East and AfricaWho We Are Is What We Do.Europe, Middle East and Africa

Europe, Middle East and AfricaDeel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.Europe, Middle East and Africa

Europe, Middle East and AfricaThe team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.Europe, Middle East and Africa

Europe, Middle East and AfricaCompanies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.Europe, Middle East and Africa

Europe, Middle East and AfricaWhy should you be part of our success story?Europe, Middle East and Africa

Europe, Middle East and AfricaA 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.Europe, Middle East and Africa

Europe, Middle East and AfricaWe offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.Europe, Middle East and Africa

Europe, Middle East and AfricaAfter our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.Europe, Middle East and Africa

Europe, Middle East and AfricaWhat You’ll Do At DeelEurope, Middle East and Africa

• Europe, Middle East and AfricaDeliver support by addressing and resolving queries and issues related to payments or card transactions promptly and efficiently.Europe, Middle East and Africa
• Europe, Middle East and AfricaInvestigate issues or requests within the framework of strict Service Legal Agreements, categorize them for comprehensive analysis, and/or coordinate with the relevant team for resolution.Europe, Middle East and Africa
• Europe, Middle East and AfricaLiaise with third-party partners to escalate issues or requests, maintaining regular communication until they are resolved.Europe, Middle East and Africa
• Europe, Middle East and AfricaTake full ownership of issue resolution by diligently investigating, sharing knowledge, and communicating effectively and clearly with all customers.Europe, Middle East and Africa
• Europe, Middle East and AfricaProvide clear and concise answers to complex technical queries.Europe, Middle East and Africa
• Europe, Middle East and AfricaWork towards reducing the number of escalations from frontline support teams by contributing to training, and suggesting enhancements in products, tools, or processes.Europe, Middle East and Africa
• Europe, Middle East and AfricaUtilize data analysis for root-cause investigations to identify and implement strategies to prevent future customer support escalations.Europe, Middle East and Africa
  
  
  

Europe, Middle East and AfricaKey Qualifications:Europe, Middle East and Africa

• Europe, Middle East and Africa3+ years of experience in handling complex and/or technical customer escalations, preferably in a Tech or FinTech start-up environment. The level and title of the position will be determined based on the years of experience.Europe, Middle East and Africa
• Europe, Middle East and AfricaPrior experience in BPO, Call Centres, or Customer Facing Teams will be considered a valuable addition.Europe, Middle East and Africa
• Europe, Middle East and AfricaFamiliarity with tools such as SQL, JIRA, Zendesk, and Excel, or similar applications.Europe, Middle East and Africa
• Europe, Middle East and AfricaProven ability to explain complex issues in a manner that is understandable and customer-friendly.Europe, Middle East and Africa
• Europe, Middle East and AfricaDemonstrated experience in diagnosing and troubleshooting both technical and non-technical payments issues.Europe, Middle East and Africa
• Europe, Middle East and AfricaExceptional attention to detail and strong analytical skills.Europe, Middle East and Africa
• Europe, Middle East and AfricaA work ethic characterized by integrity and accountability, ensuring high quality and volume of work output.Europe, Middle East and Africa
• Europe, Middle East and AfricaExcellent communication and interpersonal skills, conducive to a team-oriented environment.Europe, Middle East and Africa
  
  
  

Europe, Middle East and AfricaTotal RewardsEurope, Middle East and Africa

Europe, Middle East and AfricaOur workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.Europe, Middle East and Africa

Europe, Middle East and AfricaSome things you’ll enjoyEurope, Middle East and Africa

• Europe, Middle East and AfricaProvided computer equipment tailored to your roleEurope, Middle East and Africa
• Europe, Middle East and AfricaStock grant opportunities dependent on your role, employment status and locationEurope, Middle East and Africa
• Europe, Middle East and AfricaAdditional perks and benefits based on your employment status and countryEurope, Middle East and Africa
• Europe, Middle East and AfricaThe flexibility of remote work, including WeWork access where availableEurope, Middle East and Africa
  
  
  

Europe, Middle East and AfricaAt Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.Europe, Middle East and Africa

Europe, Middle East and AfricaUnless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @Europe, Middle East and AfricaEurope, Middle East and Africadeel.comEurope, Middle East and Africa and other acquired company emails like @Europe, Middle East and AfricaEurope, Middle East and Africapayspace.comEurope, Middle East and Africa and @Europe, Middle East and AfricaEurope, Middle East and Africapaygroup.comEurope, Middle East and AfricaEurope, Middle East and Africa. You can view the most up-to-date job listings at Deel by visiting Europe, Middle East and Africaour careers pageEurope, Middle East and AfricaEurope, Middle East and Africa.Europe, Middle East and AfricaEurope, Middle East and Africa