Department: Customer Support

Job type: PT/FT/Flexible Hours

We're seeking a Customer Service Helpdesk Specialist to provide technical support to our clients. You'll be the first point of contact for customers with technical issues related to our computer core products. Your main responsibility will be to troubleshoot and resolve these issues promptly and courteously.

Responsibilities

• Provide technical support to customers via phone, email, and live chat.
• Diagnose and resolve technical issues related to computer core products.
• Document customer interactions, issues, and resolutions in our helpdesk system.
• Escalate unresolved issues to the appropriate internal teams.
• Stay updated on product updates, features, and industry trends.
• Assist in training customers on product usage.
• Collect and report customer feedback to improve products and processes.
• Ensure all customer issues are resolved and follow up for customer satisfaction.
  
  

Requirements

• High school diploma or equivalent; additional IT or customer service certification is a plus.
• Previous experience in a helpdesk or customer support role, preferably in the tech industry.
• Strong understanding of computer systems, hardware, software, and networking.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and ability to think critically.
• Exceptional customer service skills and a customer-centric attitude.
• Ability to manage multiple tasks in a fast-paced environment.
  
  

Benefits

• Health, dental, and vision insurance.
• 401(k) with company match.
• Generous PTO, sick leave, and holidays.
• Opportunities for professional growth and development.
• Supportive and collaborative work environment.